Care Team Supervisor - MID07731

Midlothian Council; Dalkeith; On-site; GBP 36,000 - 45,000; Full time

Benefits offered by this job

PVG Scheme

Job summary

Midlothian Council’s Care at Home service is seeking an experienced Care Team Supervisor to manage day-to-day operations, ensure safe, person-centred care at home, and coordinate care delivery. You will lead staff, review care plans, and collaborate with agencies to maintain high standards.

The role requires supervisory experience, PVG clearance for Regulated Work with Protected Adults, and a commitment to safeguarding and continuous improvement.

Qualifications

• Experience in care or social care environment.
• Experience in supporting or supervising staff.
• Strong understanding of person-centred care and independence at home.
• Excellent organisational skills and ability to prioritise in a busy setting.
• Strong communication and interpersonal skills.
• Confident in decision making and adapting to change.
• Ability to work with colleagues and partner agencies.
• Good IT, administration and record-keeping skills.
• Knowledge of relevant social care legislation and policies.
• Commitment to high standards of care, dignity and safeguarding.

Responsibilities

• Coordinate packages of care in response to assessed needs and resources.
• Organise carer runs and daily staffing to use resources efficiently.
• Provide leadership, guidance and support to Care at Home staff.
• Respond to changing needs and adjust care packages accordingly.
• Monitor delivery and quality of care and address concerns.
• Support staff with complex care situations and incidents.
• Collaborate with service users, families, social work and health professionals.
• Participate in on-call rota and support care plan reviews.
• Support supervision, development, training and performance management.
• Assist investigations of incidents and complaints and promote best practices.

Skills

Care experience

Staff supervision

Person centred care

Organisational skills

Communication skills

Decision making

Collaboration

IT skills

Social care legislation

Dignity safeguarding

Education

HNC/SVQ3 in Social Care

Supervisory/management qualification

Job description

Job Vacancy

The Care at Home Team is looking for an experienced and motivated Care Team Supervisor to join our team.

This is an excellent opportunity for an experienced care professional who is ready to take the next step in their career and contribute to the effective delivery of high-quality, person-centred care within the community.

The Role

As a Care Team Supervisor, you will support the day-to-day operational management of the Care at Home service, ensuring that people receive safe, effective and person-centred care in their own homes.

You will have responsibility for coordinating care delivery and supporting care staff to provide a high standard of service.

Key responsibilities will include:

• Matching and coordinating packages of care in response to assessed needs and available resources.
• Coordinating carer runs and daily staffing arrangements, ensuring effective use of available resources.
• Providing leadership, guidance and support to Care at Home staff.
• Responding to changes in service user needs and coordinating appropriate adjustments to care packages.
• Monitoring the delivery and quality of care and taking appropriate action where concerns arise.
• Supporting staff with complex care situations, incidents and operational issues.
• Working collaboratively with service users, families, social work, health professionals and other partner agencies.
• Participating in and supporting the Care at Home on-call rota.
• Supporting the implementation and review of care plans, risk assessments and relevant care documentation.
• Contributing to staff supervision, development, training and performance management.
• Supporting the investigation and management of incidents and complaints.
• Promoting good practice and continuous improvement across the service.
• Ensuring that care is delivered in accordance with relevant legislation, policies, procedures and professional standards.

About You

We are looking for an individual who can demonstrate:

• Significant experience working within a care or social care environment.
• Experience of supporting or supervising staff.
• A strong understanding of person-centred care and the principles of supporting people to remain independent in their own homes.
• Excellent organisational skills and the ability to prioritise competing demands within a busy operational environment.
• Strong communication and interpersonal skills.
• Confidence in making decisions and responding effectively to changing circumstances.
• The ability to work collaboratively with colleagues and partner agencies.
• Good IT, administration and record-keeping skills.
• An understanding of relevant legislation, policies and procedures within social care.
• A commitment to high standards of care, dignity, respect and safeguarding.

KNOWLEDGE

Jobholders must be educated to HNC/SVQ3 in Social Care and hold an additional supervisory/management qualification with previous experience of working in a care service including the supervision of staff is essential.

SSSC Registration level Supervisory

CLOSING DATE - Thursday 8th October 2026

INTERVIEW DATE - Wednesday 21st and Thursday 22nd October 2026

Job Advert

Position Title: Care Team Supervisor

Directorate: Health and Social Care

Location: Fairfield House

Contract Status: Permanent

Hours of Work: 36 hours per week

Working Pattern: Mon - Thurs 0900-1700 & Fri 0900-1530

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £40,500.03 per annum.

Requirements

This post is considered Regulated Work with Protected Adults under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with Protected Adults.

Successful candidates will require PVG Scheme membership for Regulated Work with Protected Adults, You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you. For further information on the PVG Scheme please visit www.disclosurescotland.gov.uk

Once you have submitted your application and this has been processed you will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost.

Please note: If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post.