Care Services Pharmacy Partner: Service Leader & Growth

Boots Uk; Pontypridd; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Flexible benefits scheme

Free 24/7 counselling support

Job summary

Boots UK is seeking a Care Services Partner to act as the single point of contact for care home customers and lead the pharmacy's operational running on site. You will work with local stakeholders to deliver outstanding service to care home users and report to the store manager.

Key duties include planning workload, resolving care home queries, assisting dispensing tasks, and promoting Boots within the community while supporting new business growth.

Qualifications

• NVQ2 in Pharmaceutical Science or equivalent is essential.
• Experience solving problems in a healthcare setting with customer focus.

Responsibilities

• Plan care services workload to deliver top customer care.
• Collaborate with ~40 care homes, GP surgeries and store teams.
• Resolve queries from care homes and support dispensing duties.
• Label, prime, prepare MARR sheets, order, endorse and check prescriptions.
• Work with Regional Manager to promote Boots locally and sign up new business.
• Provide service across all pharmacy areas including healthcare counter.

Skills

Problem solving

Customer focus

Education

NVQ2 in Pharmaceutical Science

NVQ3 in Pharmaceutical Science

Job description

Boots UK is seeking a Care Services Partner to act as the single point of contact for care home customers and lead the pharmacy's operational running on site. You will work with local stakeholders to deliver outstanding service to care home users and report to the store manager.

Key duties include planning workload, resolving care home queries, assisting dispensing tasks, and promoting Boots within the community while supporting new business growth.