Care Services Customer Partner

The Boots Company PLC; Cheltenham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Retirement plan

Discretionary bonus

Employee discounts

Parental leave pay

Flexible benefits

Gym membership discount

Life assurance

Counselling service

Job summary

Boots is looking for a Care Services Partner to lead the operational running of the care services pharmacy on site. You will work with local stakeholders to ensure outstanding service for care home users and report to the store manager.

You will coordinate with nearby care homes, GP surgeries and store teams to deliver high-quality care and support business growth. The role involves dispensing duties and collaboration across the pharmacy, healthcare counter, and community engagements with

Qualifications

• NVQ2 in Pharmaceutical Science (or equivalent).
• Experience solving problems in a healthcare environment.
• NVQ3 in Pharmaceutical Science (or equivalent) preferred.
• Full driving licence for visiting care homes would be beneficial.

Responsibilities

• Plan Care Services workload to ensure best service.
• Collaborate with ~40 care homes, store teams and GP surgeries to grow customers.
• Resolve queries from care homes.
• Assist in dispensing duties: labelling, priming, preparing MARR sheets, ordering, endorsing, checking prescriptions.
• Work with Regional Business Manager as Boots ambassador within the local community.
• Assist across all pharmacy areas in the store, including healthcare counter.

Skills

Problem solving in healthcare

Education

NVQ2 in Pharmaceutical Science

NVQ3 in Pharmaceutical Science

Job description

About the role

As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.

Your priorities will include

• Planning the Care Services workload to ensure that your team provides the very best service possible.
• You will work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
• You will resolve queries and issues raised by care homes.
• Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
• Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.
• You will work across all parts of the pharmacy in the store, including the healthcare counter

What you’ll need to have

• NVQ2 in Pharmaceutical Science (or equivalent)
• Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.

It would be great if you also have

• NVQ3 in Pharmaceutical Science (or equivalent)
• A full driving licence as you’ll visit the Care Homes you’re supporting.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's Next

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.