Care Service Manager – Lead & Develop Teams (Glasgow)

Call-In Homecare Ltd.; Glasgow; On-site; GBP 42,000 - 60,000; Full time

Job summary

Call-In Homecare in Glasgow is seeking an experienced Service Manager to lead our local branch, ensuring safe, effective and compassionate care delivery. You will oversee daily operations, support staff, maintain compliance and build strong relationships with clients, families and external partners.

You will drive service leadership, staff supervision, regulatory compliance and client engagement, while optimizing rotas and risk management to sustain high standards of care across the organisation.

Qualifications

• Minimum SVQ Level 4 in Health & Social Care (or equivalent).
• Proven experience in a care management or senior supervisory role.
• Strong knowledge of care regulations, compliance and quality standards.
• Excellent communication and people-management skills.
• Ability to work full-time in Glasgow office.
• A proactive, solutions-focused approach and commitment to delivering outstanding care.

Responsibilities

• Service leadership — managing day-to-day operations and ensuring high-quality care delivery.
• Staff supervision — supporting, developing and mentoring care teams.
• Compliance management — ensuring all regulatory, contractual and organisational standards are met.
• Client relationship building — maintaining excellent communication with clients and families.
• Scheduling oversight — ensuring rotas are efficient, fair and meet service needs.
• Incident and risk management — responding to concerns and ensuring safe practice.
• Partnership working — liaising with local authorities, health professionals and commissioning teams.

Skills

Leadership

Communication

Staff supervision

Regulatory knowledge

Education

SVQ Level 4 in Health & Social Care

Job description

Call-In Homecare in Glasgow is seeking an experienced Service Manager to lead our local branch, ensuring safe, effective and compassionate care delivery. You will oversee daily operations, support staff, maintain compliance and build strong relationships with clients, families and external partners.

You will drive service leadership, staff supervision, regulatory compliance and client engagement, while optimizing rotas and risk management to sustain high standards of care across the organisation.