Care Services Lead — Resident Care & Planning

Housing 21; Tees Valley; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Blue Light Card discount

holiday trade scheme

Occupational Sick Pay

Occupational Maternity Pay

Job summary

Housing 21 is seeking an Assistant Care Manager to lead the day-to-day delivery of care on a designated Extra Care scheme. You will ensure residents receive safe, high-quality care tailored to their needs and support independence and dignity.

You will develop personalised care plans with residents, families and carers while managing rotas and ensuring regulatory compliance. The role requires data-driven monitoring and proactive risk management to maintain high standards of care.

Qualifications

• Proven management/supervisory experience in care services.
• Strong understanding of care planning and safeguarding.
• Strong understanding of regulatory requirements, including CQC standards.
• Experience in managing and scheduling staff rotas.
• Excellent organisation and problem-solving skills.
• Level 4 Lead Practitioner in Adult Care or equivalent, or willingness to work towards.

Responsibilities

• Oversee day-to-day delivery of care services within a designated Extra Care scheme.
• Create and regularly review personalised care plans with residents and families.
• Schedule rotas and ensure adequate resourcing for shifts, focusing on value for money.
• Monitor performance and quality of care services, identifying and managing risks.

Skills

Leadership

Care planning

Safeguarding

Regulatory knowledge

Staff rostering

Organisation & problem solving

Education

Level 4 Lead Practitioner in Adult Care

Job description

Housing 21 is seeking an Assistant Care Manager to lead the day-to-day delivery of care on a designated Extra Care scheme. You will ensure residents receive safe, high-quality care tailored to their needs and support independence and dignity.

You will develop personalised care plans with residents, families and carers while managing rotas and ensuring regulatory compliance. The role requires data-driven monitoring and proactive risk management to maintain high standards of care.