Care Rota & Scheduling Coordinator

Cera Care; Leeds; On-site; GBP 21,000 - 28,000; Full time

Job summary

Cera Care in Leeds is seeking a Rota Coordinator to manage monthly shift rotas and ensure care delivery meets client needs. You will work closely with carers, service users, and branch colleagues to maintain smooth operations and timely communications.

The role requires excellent communication, strong organisation, and a customer-service mindset. You will support on-call coverage and sustain compliant, efficient service delivery in a busy home care setting.

Qualifications

• Excellent customer service and ability to communicate clearly with stakeholders.
• Experience of working in care sector is advantageous.
• Competent in standard IT packages relevant to the role.

Responsibilities

• Plan and manage monthly shift rotas to ensure client care levels meet needs.
• Update Webroster and ensure carers are booked for client shifts.
• Liaise with carers and clients regarding shift queries and escalate where appropriate.
• Escalate business, operational, and legal requirements to line management in a timely manner.
• Support effective operation of the on-call rota and ensure timely rota distribution.

Skills

Excellent communication

Strong organisational skills

Customer service focus

Multitasking ability

Independent worker

IT literacy

Education

Experience in care sector (advantage)

Tools

IT packages

Job description

Cera Care in Leeds is seeking a Rota Coordinator to manage monthly shift rotas and ensure care delivery meets client needs. You will work closely with carers, service users, and branch colleagues to maintain smooth operations and timely communications.

The role requires excellent communication, strong organisation, and a customer-service mindset. You will support on-call coverage and sustain compliant, efficient service delivery in a busy home care setting.