Care Rota Planner & Scheduling Lead

Cera Care; Garforth; On-site; GBP 24,000 - 32,000; Full time

Job summary

Cera Care is seeking a proactive Rota Coordinator in Garforth to plan and manage monthly shift rotas, ensuring care levels meet client needs. You will build strong relationships with care workers, resolve scheduling issues and keep service users informed with timely rotas.

You will work within our on-site team, maintaining compliant procedures, updating rostering systems, and supporting on-call operations to deliver reliable, compassionate care.

Qualifications

• Excellent communication skills
• Strong organisational abilities
• Empathetic and patient

Responsibilities

• Planning and managing the monthly shift rotas to ensure the level of care supports the client's needs.
• Ensuring your line manager is aware of any outstanding shifts
• Building strong relationships with care workers so you can fulfil demand and call upon extra cover when required.
• Ensuring rotas are emailed to service users and carers in a timely manner.
• Troubleshooting and resolving any issues relating to shifts.
• Updating Webroster and ensuring all carers are added to client bookings.
• Inputting all carer annual leave on the IT system.
• Liaising with carers and clients regarding shift related queries and escalating these where appropriate.
• Working closely with the Candidate Relationship Team to identify new carers where appropriate.
• Responding efficiently to changes in the care and support packages.
• Supporting the effective operation of the on-call rota.

Job description

Cera Care is seeking a proactive Rota Coordinator in Garforth to plan and manage monthly shift rotas, ensuring care levels meet client needs. You will build strong relationships with care workers, resolve scheduling issues and keep service users informed with timely rotas.

You will work within our on-site team, maintaining compliant procedures, updating rostering systems, and supporting on-call operations to deliver reliable, compassionate care.