Care Operations Deputy Manager — Growth & Team Leadership

Apex Companies, LLC.; Royton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Career development

Tech-enabled care platform

Competitive salary

Training & development

Employee assistance programme

Referral scheme

Job summary

Cera is seeking a proactive Deputy Manager to lead our branch and support growth in the UK. You will deputise for the Registered Manager, ensure services meet regulatory requirements, and work with local authorities to maintain high-quality care.

You will manage a team of Coordinators and Team Leaders, drive KPI delivery, handle HR investigations, and contribute to performance reporting. A passion for excellent care and experience in a regulated environment are essential.

Qualifications

• Previous experience in a regulated care environment.
• Registered with SSSC (Scotland only).
• Knowledge of Health and Social Care Act.
• Leadership experience with budget oversight.
• Experience leading multi-disciplinary teams and managing service users with complex needs.

Responsibilities

• Deputise for the Registered Manager when required.
• Attend partnership meetings with housing/local authorities.
• Liaise with local authorities, social workers and other third parties.
• Ensure KPIs are achieved by the local council and Cera Care.
• Support HR investigations and disciplinary procedures.
• Maintain stock levels of uniforms, PPE and stationery.
• Support Team Leaders with management queries.
• Oversee On-Call duties as needed.
• Provide reports to management and Commissioners within agreed timescales.
• Attend branch review meetings with senior managers.

Skills

Leadership

Team leadership

Budget management

Regulated care

Stakeholder liaison

HR investigations

On-call management

Job description

Cera is seeking a proactive Deputy Manager to lead our branch and support growth in the UK. You will deputise for the Registered Manager, ensure services meet regulatory requirements, and work with local authorities to maintain high-quality care.

You will manage a team of Coordinators and Team Leaders, drive KPI delivery, handle HR investigations, and contribute to performance reporting. A passion for excellent care and experience in a regulated environment are essential.