Regional Operations Manager

Cera; Eastbourne; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Employee training and development

Employee benefits platform

Mobile phone and tech support

Company pension scheme

25 days holiday

Paid DBS/PVG

Service and recognition reward

Job summary

A leading home care provider in the United Kingdom is seeking a Regional Operations Manager to oversee day-to-day operations across branches. You will support the Regional Director in maintaining service standards and lead the compliance and quality agenda. The ideal candidate should have NVQ/SVQ Level 4/5 or equivalent, along with prior experience in domiciliary care. This full-time role comes with various employee benefits and a competitive pension scheme.

Qualifications

• Must have NVQ/SVQ Level 4/5 or equivalent.
• Registered with SSSC (for Scotland applicants).
• Previous experience in a similar role within domiciliary care is required.

Responsibilities

• Support the Regional Director to deliver service standards.
• Lead day-to-day operations across a portfolio of branches.
• Develop and execute company-wide compliance and quality agenda.

Skills

Experience in domiciliary care

Leadership skills

Compliance knowledge

Education

NVQ/SVQ Level 4/5 or equivalent

Job description

Regional Operations Manager – Cera

Cera’s vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

About the role

You will support the Regional Director to deliver the service in accordance with standards agreed by Cera, legislative requirements, relevant regulations and in line with accepted best practice, and within the financial plans agreed from time‑to‑time with the Regional Director, deputising for the function of the Regional Director during their absence, while at all times supporting the decisions made by the Regional Director.

You’ll be responsible for successfully leading day‑to‑day operations across a set portfolio of branches as outlined by your line manager. You will lead on the implementation of Cera’s Growth, Quality and People agendas – ensuring that all branches within the region meet agreed quarterly and annual targets.

Specifically you will also lead on the development and execution of Cera’s company‑wide Compliance and Quality agenda – working with colleagues within Cera’s Compliance & Quality and Learning & Development teams you will develop and mobilise new and innovative ways to ensure Cera maintains compliance across all care operational areas, whilst identifying ways to improve quality and experience for those who work for and use our services.

Requirements

• NVQ/SVQ Level 4/5 or equivalent
• Registered with SSSC (Scotland applicants)
• Previous experience in a similar role within domiciliary care

Benefits & Access

• NVQ and in‑house training and development for your role and future career with us
• We Care – an employee benefits platform offering shopping discounts and cashback from over 800 retailers
• Employee Assistance Programme
• Mobile phone and other required tech
• Company pension scheme
• 25 days holiday entitlement + bank holidays on top
• Paid DBS/PVG
• Service and recognition reward

To read more about Cera click here.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Health Care Provider

Hospitals and Health Care