Care & Operations Assistant

Ad Warrior Ltd; Camelford; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Holiday pay

Supportive working environment

Ongoing training and development

Pension scheme

Job summary

Hartley Home Care in Camelford is seeking a Care & Operations Assistant to split time between in-home community care and coordinating office operations. The role acts as a bridge between care staff, clients' families and management, ensuring smooth daily activity.

You will provide personal care and medication support, assist with meals and companionship, and handle enquiries, scheduling, visit tracking, and record-keeping in line with CQC standards.

Qualifications

• Experience in care, domiciliary support, or a coordination/admin role.
• Good IT literacy with basic Office tools and scheduling software.
• Clear communication skills and strong organisational abilities.

Responsibilities

• Provide personal care, washing/dressing and medication support in clients' homes.
• Assist with meals, social calls and companionship to maintain independence.
• Act as first point of contact for enquiries from clients, families and professionals.
• Support staff scheduling, roster updates and visit tracking in the care system.
• Maintain accurate care records in line with CQC/regulatory standards.

Skills

IT literacy

Communication skills

Organisational skills

Tools

Care management system

Office suite

Job description

Care & Operations Assistant

Location:Camelford

Salary:£13.80-£14.25 per hour

At Hartley home care we are dedicated to empowering individuals to live safely, independently, and with dignity in their own homes. Our community care team delivers person-centred support

We are looking for a Care & Operations Assistant who can combine hands-on community care experience with vital coordination and administrative support for our daily operations.

The Role

This dual-role position splits your time between supporting clients in the community and helping our office/field operations run smoothly. You will be a vital bridge between our care staff, clients' families, and management.

Key Responsibilities

Community Care (approx. 50%):

• Provide compassionate, person-centred personal care, washing, dressing, and medication support to clients in their own homes.
• Assist with meal preparation, social calls, and companionship to maintain client independence.
• Observe and report any changes in a client's health, well-being, or home environment to senior staff.

Operations & Coordination (approx. 50%):

• Act as a first point of contact for incoming telephone and email enquiries from clients, families, and healthcare professionals.
• Assist with staff scheduling, roster updates, and visit tracking using our care management system.
• Help maintain accurate, up-to-date digital and written care records in compliance with CQC/regulatory standards.
• Support onboarding admin, equipment/PPE tracking, and general office duties.

What We Are Looking For

• Experience: Previous experience in care, domiciliary support, or a coordination/admin role
• Values: A genuinely caring, patient, and reliable nature with a strong commitment to dignity and respect.
• Skills: Good IT literacy (basic Office/scheduling tools), clear communication skills, and strong organizational abilities.
• Requirements: Full UK driving licence and access to a reliable vehicle (essential for community visits), plus willingness to undergo an enhanced DBS check.

What We Offer

• Competitive salary
• Holiday pay
• Supportive working environment
• Ongoing training and development
• Pension scheme