Care & Operations Assistant

Hartley Home Care Limited; Camelford; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Holiday pay

Supportive working environment

Pension scheme

Ongoing training and development

Job summary

Hartley Home Care Limited is recruiting for a Care & Operations Assistant to split time between delivering compassionate care in clients’ homes and supporting office operations. You will coordinate rosters, respond to enquiries, and ensure accurate care records are kept in line with regulatory standards.

The role requires a full UK driving licence with access to a reliable vehicle, DBS clearance, and strong IT, communication, and organizational skills.

Qualifications

• Experience: Previous care, domiciliary support, or coordination/admin role.
• Values: Caring, patient, reliable with dignity and respect.
• Skills: IT literacy, clear communication, and strong organisational abilities.
• Requirements: Full UK driving licence and access to a reliable vehicle; enhanced DBS check.

Responsibilities

• Community Care (approx. 50%): Provide personal care, assistance with washing/dressing, and medication support.
• Observe changes in health or home environment and report to senior staff.
• Operations & Coordination (approx. 50%): Handle incoming enquiries by phone/email, schedule staff, update rosters, track visits.
• Maintain accurate care records per regulatory standards and assist with onboarding/admin tasks.

Skills

Care experience

IT literacy

Communication skills

Organisational skills

Full UK driving licence

Tools

Care management system

Office tools

Job description

Care & Operations Assistant

Location:Camelford

Salary:£13.80-£14.25 per hour

At Hartley home care we are dedicated to empowering individuals to live safely, independently, and with dignity in their own homes. Our community care team delivers person-centred support

We are looking for a Care & Operations Assistant who can combine hands-on community care experience with vital coordination and administrative support for our daily operations.

The Role

This dual-role position splits your time between supporting clients in the community and helping our office/field operations run smoothly. You will be a vital bridge between our care staff, clients' families, and management.

Key Responsibilities

Community Care (approx. 50%)

• Provide compassionate, person-centred personal care, washing, dressing, and medication support to clients in their own homes.
• Assist with meal preparation, social calls, and companionship to maintain client independence.
• Observe and report any changes in a client's health, well-being, or home environment to senior staff.

Operations & Coordination (approx. 50%)

• Act as a first point of contact for incoming telephone and email enquiries from clients, families, and healthcare professionals.
• Assist with staff scheduling, roster updates, and visit tracking using our care management system.
• Help maintain accurate, up-to-date digital and written care records in compliance with CQC/regulatory standards.
• Support onboarding admin, equipment/PPE tracking, and general office duties.

What We Are Looking For

• Experience: Previous experience in care, domiciliary support, or a coordination/admin role
• Values: A genuinely caring, patient, and reliable nature with a strong commitment to dignity and respect.
• Skills: Good IT literacy (basic Office/scheduling tools), clear communication skills, and strong organizational abilities.
• Requirements: Full UK driving licence and access to a reliable vehicle (essential for community visits), plus willingness to undergo an enhanced DBS check.

What We Offer

• Competitive salary
• Holiday pay
• Supportive working environment
• Ongoing training and development
• Pension scheme