Care Navigator Supervisor

Leeds Community Healthcare NHS Trust; Leeds; On-site; GBP 24,000 - 28,000; Full time

Job summary

Leeds Community Healthcare NHS Trust is seeking an Admin Care Navigator Supervisor for Leeds Sexual Health Service. The role involves supervising the Care Navigator team, overseeing administrative functions and coordinating workloads to ensure efficient, patient‑focused service delivery at Beeston Hill Health Centre, Leeds.

The post requires strong leadership, organisational skills and prior supervisory experience, with familiarity in healthcare admin and systems such as SystmOne.

Qualifications

• Experience in healthcare administration or patient-facing environments.
• Previous supervisory experience and ability to manage competing priorities.
• Strong organisational and communication skills, with a focus on customer care.

Responsibilities

• Oversee day-to-day admin and Care Navigator team operations.
• Coordinate staffing and workloads; monitor service delivery and accuracy.
• Coach, train and support staff; manage annual leave and sickness processes.
• Manage appointment systems, patient access pathways, referrals and clinical correspondence.
• Monitor performance against standards and maintain information governance.

Skills

Leadership

Administration

Team supervision

Tools

SystmOne

Microsoft Office

Job description

Beeston Hill Health Centre, 123 Cemetery Road, Leeds, LS11 8LH

Contract Type: Permanent

Band: Band 4

Weekly Working Hours: 37.5

Staff Group: Administrative and Clerical

Join Leeds Sexual Health Service as an Admin Care Navigator Supervisor and play a key role in ensuring patients receive timely access to high-quality care. This is a new exciting opportunity for an experienced administrator and team leader to supervise our Care Navigator team and support the smooth running of a busy, patient-focused service.

You will oversee administrative processes, coordinate workloads, support staff development and help deliver an efficient, responsive and confidential service. Working closely with clinicians, nurses, health advisors and managers, you will contribute to service improvement and the delivery of excellent patient experience.

We are looking for a motivated individual with strong organisational, communication and leadership skills who can manage competing priorities and support staff to achieve high standards of customer care.

Main duties of the role

As the Admin Care Navigator Supervisor, you will play a key role in the day-to-day operational management of the administrative function within the Sexual Health Service.

You will be responsible for the day to day supervision of the administration and Care Navigator team within Leeds Sexual Health Service. You will coordinate staffing and workloads, monitor service delivery and ensure administrative processes are completed accurately and efficiently.

You will provide coaching, training and support to staff, manage annual leave and sickness processes, and contribute to continuous service improvement.

Key responsibilities also include managing appointment systems, supporting patient access pathways, overseeing referrals and clinical correspondence, monitoring performance against service standards and maintaining information governance requirements.

The successful candidate will have experience in administration within a healthcare or patient-facing environment, previous supervisory experience and the ability to work effectively under pressure. Experience of electronic patient record systems, including SystmOne, and Microsoft Office applications is desirable.

Please review the Job Description and Person Specification attached for full requirements of the role.

Adverts will close early where the maximum number of applicants is reached.

Working for Leeds Community Healthcare NHS Trust

Who are we?

Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.

We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.

Perks of the job

Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.

Right to Work

Please see the link below for information on Eligibility for Sponsorship from Leeds Community Healthcare Trust.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

The following content displays a map of the jobs location - Beeston Hill Health Centre, 123 Cemetery Road, Leeds

Location (Full address)

Beeston Hill Health Centre, 123 Cemetery Road, Leeds