Care Navigator

The Village Medical Centre; Grimsby; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Training & development

Supportive team environment

Job summary

The Village Medical Centre in Woolton Village is seeking a compassionate Care Navigator to join our small GP team. You will be the first point of contact for patients, handling in person and telephone enquiries, booking appointments and signposting to the right clinician or service.

Working with 3 GPs, 1 nurse and a friendly admin team, you will maintain confidential records, support the day-to-day reception operations and help deliver high-quality patient care with strong communication,

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Good IT skills and confidence using computer systems.
• Experience in a GP practice or healthcare setting is desirable.
• Experience in a reception, customer service or administrative role.
• Knowledge of GP appointment systems and patient navigation principles.
• Familiarity with EMIS Web is a plus.

Responsibilities

• Provide a welcoming, professional and courteous service to patients and visitors.
• Respond to patient enquiries via telephone, email and face-to-face contact.
• Navigate patients to the most appropriate clinician, healthcare professional or external service in line with practice protocols.
• Book, amend and cancel appointments accurately using the practice clinical system.
• Process prescription requests and other patient-related administrative tasks.
• Maintain accurate and confidential patient records.
• Manage incoming and outgoing correspondence, including referrals and clinical correspondence where appropriate.
• Support the smooth day-to-day running of the reception and administrative functions of the practice.
• Work collaboratively with GPs, nurses and the wider practice team to deliver high-quality patient care.
• Adhere to practice policies, data protection requirements and confidentiality standards at all times.
• Contribute positively to a culture of teamwork, professionalism and continuous improvement.

Skills

Communication skills

Organisational abilities

IT skills

Empathy

Confidentiality

Teamwork

Attention to detail

GP appointment systems

EMIS Web

Tools

EMIS Web

Job description

Please note: This position is initially being offered on a temporary basis. However, due to an anticipated retirement within the practice, there may be an opportunity for the role to become permanent for the right candidate, subject to performance and service requirements.

The Village Medical Centre is a friendly and patient-focused GP practice serving approximately 3,700 patients in the heart of Woolton Village. We are looking for a compassionate, organised and proactive Care Navigator to join our team.

As the first point of contact for patients, you will play a vital role in ensuring patients receive the right care from the right professional at the right time. You will work closely with our clinical and administrative teams to provide a welcoming, efficient and supportive service to patients both in person and over the telephone.

Main duties of the job

As a Care Navigator, you will be the first point of contact for patients, providing a professional and welcoming service both face-to-face and over the telephone. Key duties include booking appointments, signposting patients to the most appropriate healthcare professional or service, processing enquiries, managing patient records, handling correspondence, and supporting the smooth day-to-day operation of the practice. The role requires excellent communication skills, empathy, confidentiality, and the ability to work effectively in a busy team environment while delivering outstanding patient care.

About us

At The Village Medical Centre, we are proud to be a friendly, community-focused GP practice located in the heart of Woolton Village, caring for approximately 3,700 patients. We are committed to providing high-quality, personalised healthcare and building strong relationships with the patients and families we serve.

We are a small close-knit team of 3 GPs, 1 nurse and care navigators and administrative staff who work together to create a welcoming and supportive environment for both patients and colleagues. As a smaller practice, we value teamwork, kindness and open communication, and everyone is encouraged to contribute ideas and play an important role in the success of the practice.

Our culture is built on mutual respect, compassion and a shared commitment to delivering excellent patient care. We understand the importance of supporting our staff and fostering a positive workplace where people feel valued, listened to and able to develop professionally.

Joining The Village Medical Centre means becoming part of a team that genuinely cares about its patients, colleagues and local community. In return, we offer a supportive working environment, opportunities for training and development and the chance to work in a rewarding role where you can make a real difference every day.

Job responsibilities

• Provide a welcoming, professional and courteous service to patients and visitors.
• Respond to patient enquiries via telephone, email and face-to-face contact.
• Navigate patients to the most appropriate clinician, healthcare professional or external service in line with practice protocols.
• Book, amend and cancel appointments accurately using the practice clinical system.
• Process prescription requests and other patient-related administrative tasks.
• Maintain accurate and confidential patient records.
• Manage incoming and outgoing correspondence, including referrals and clinical correspondence where appropriate.
• Support the smooth day-to-day running of the reception and administrative functions of the practice.
• Work collaboratively with GPs, nurses and the wider practice team to deliver high-quality patient care.
• Adhere to practice policies, data protection requirements and confidentiality standards at all times.
• Contribute positively to a culture of teamwork, professionalism and continuous improvement.

Person Specification

Experience

• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Good IT skills and confidence using computer systems.
• Ability to remain calm, professional and empathetic when dealing with patients.
• Strong attention to detail and accuracy.
• Ability to work effectively both independently and as part of a team.
• Commitment to maintaining patient confidentiality.
• Previous experience in a GP practice, NHS or healthcare setting.
• Experience in a reception, customer service or administrative role.
• Knowledge of GP appointment systems and patient navigation principles.
• Experience using clinical systems such as EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.