Care Navigator: Patient Access & Signposting

The Methodist Church in Britain

Retford

Sur place

GBP 22 000 - 26 000

Plein temps

14 jours+

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Résumé du poste

Crown House Surgery is seeking a Care Navigator to guide patients to the right clinician or service and to support the clinical team. You will be the first point of contact for the practice's online services, guiding patients, signposting and coordinating outcomes, with appointment booking and record handling.

The role is 37 hours across five days, with a late finish on Wednesday, and the surgery serves around 11,600 patients.

Qualifications

Five GCSEs including maths and English at grade C or above, or equivalent.

Responsabilités

Signpost patients to the appropriate healthcare professional based on their presenting condition.
Act as the main point of contact for patients using online services, guiding them through their care and the services available.
Support the clinical team in coordinating outcomes for patients.
Handle patient records, schedule appointments and log all interactions accurately.
Receive, assist and direct patients in person and by telephone, take messages and monitor and respond to the generic NHSmail inbox.
Identify urgent patients without an appointment and see them in a calm, logical and non-disruptive way.
Action repeat prescription requests so they are ready within 48 hours.
Safety-net pathology results where a clinician has asked for action, such as a repeat test or appointment.
Enter home visit requests and refer them to the usual or duty doctor per practice procedure.
Book new and follow-up appointments, coils, implants and minor surgery.
Advise patients of charges for private services, accept payment and issue receipts.
Update patient demographics, including through PDS updates, and resolve discrepancies.