Care Navigator: Patient Access & Front Desk

NHS National Services Scotland; Mallaig; On-site; GBP 18,000 - 22,000; Full time

Job summary

NHS Scotland invites applications for the Care Navigator/Receptionist role at Mallaig & Arisaig Medical Practice. You will be the first point of contact for patients, guiding them to the most appropriate service and clinician to meet their needs.

The role focuses on compassionate, patient-centred care, enabling timely access to services and helping to use Practice resources efficiently within a supportive team.

Qualifications

• Strong communication and interpersonal skills essential.
• Experience in front-line reception or administration preferred.
• Ability to organise and prioritise tasks in a busy environment.

Responsibilities

• Be the first point of contact for patients and visitors.
• Help patients access the most appropriate service, clinician or support.
• Contribute to timely care and efficient use of Practice resources.

Skills

Customer service

Communication skills

Organisational skills

Job description

NHS Scotland invites applications for the Care Navigator/Receptionist role at Mallaig & Arisaig Medical Practice. You will be the first point of contact for patients, guiding them to the most appropriate service and clinician to meet their needs.

The role focuses on compassionate, patient-centred care, enabling timely access to services and helping to use Practice resources efficiently within a supportive team.