Care Navigator

NHS National Services Scotland; Mallaig; On-site; GBP 18,000 - 22,000; Full time

Job summary

NHS Scotland invites applications for the Care Navigator/Receptionist role at Mallaig & Arisaig Medical Practice. You will be the first point of contact for patients, guiding them to the most appropriate service and clinician to meet their needs.

The role focuses on compassionate, patient-centred care, enabling timely access to services and helping to use Practice resources efficiently within a supportive team.

Qualifications

• Strong communication and interpersonal skills essential.
• Experience in front-line reception or administration preferred.
• Ability to organise and prioritise tasks in a busy environment.

Responsibilities

• Be the first point of contact for patients and visitors.
• Help patients access the most appropriate service, clinician or support.
• Contribute to timely care and efficient use of Practice resources.

Skills

Customer service

Communication skills

Organisational skills

Job description

An exciting opportunity has arisen for an enthusiastic, organised and patient focussed individual to join the team at Mallaig & Arisaig Medical Practice as a Care Navigator/Receptionist.

Mallaig & Arisaig Medical Practice serves a population of approx. 1800 patients and provides a high quality, person centred service to the local community. The Practice is located in Scotland’s stunning west coast, offering an exceptional quality of life with easy access to beautiful beaches, mountains, islands and outdoor activities.

As part of the Care Navigator/Receptionist Team you will be the first point of contact for patients, helping them access the most appropriate service, clinician or support for their needs. You will play a vital role in ensuring that patients receive timely care and that Practice resources are used effectively.

Informal enquiries to Fiona Ball, Practice Manager: [e-mail] or Ashleigh Hoagland, IT/Admin Lead: [e-mail]

Please be aware that this post is not eligible for Visa Sponsorship.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.

Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and social care values.

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork