Medical Receptionist/Care Navigator

NHS Jobs; Ashford; On-site; GBP 20,000 - 28,000; Full time

Job summary

NHS Jobs in Ashford is seeking a Medical Receptionist/Care Navigator to be the first point of contact for patients at GP surgeries. You will greet visitors, assist with appointments and direct patients to the right service, whether in person or by phone.

The role involves maintaining accurate patient records, supporting the practice team, and upholding a caring, professional environment across AMP sites as required.

Qualifications

• Excellent communication with patients and team members.
• Efficient handling of telephone calls, appointments and queries.
• Accurate data entry and record keeping in patient records.

Responsibilities

• Be the first point of contact for patients, directing them to the appropriate service or professional.
• Greet patients, book appointments and handle queries, in person or by telephone.
• Maintain patient records; update notes and registrations in the computer system.

Skills

Communication

Telephone etiquette

Organisation

Job description

Job title: Medical Receptionist/Care Navigator. Responsible to: Reception Manager. Hours: 37.5. Location: Singleton Health Centre | St Stephens Health Centre | Willesborough Health Centre.

Job Role / Purpose

The Care Navigator is the first point of contact for patients contacting our GP surgeries. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patient and other visitors, either in person or via the telephone.

Key Duties & Responsibilities

• Administration
  • To have a thorough knowledge of all practice procedures.
  • To work in accordance of written protocols
  • Pulling/filing notes and updating as necessary
  • Fax and photocopy as requested
• Reception
  • Receiving patients, consulting with members of practice team
  • Be able to cover all reception position as necessary
• Appointments
  • Dealing with telephone calls, booking appointments, handling queries, passing on messages as appropriate Dal with visits/requests
  • Deal with patients/others over the telephone and face to face
• Computer Registrations
  • of temporary/INT patients computer data entry and medical records Process patients changes of address computer data and medical records (have knowledge of practice area)
• Telephone
  • Have working knowledge of telephone system during and after hours
  • Cover for telephonist when necessary
• Other Tasks
  • Clear rooms after surgery
  • Ensure building security have thorough knowledge of doors/windows/alarm
  • Any other tasks allocated by managers
  • Maintain a caring environment through the support of colleagues

Other Responsibilities

• Health and Safety
  • To comply with the Health and Safety at Work etc. Act 1974.
  • To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
• Equality and Diversity
  • To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.
• Risk Management and Clinical Governance
  • To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.
• Confidentiality
  • To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the General Data Protection Regulations 2018 including outside of the work environment.
  • Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.
• Communication
  • Communicate effectively with other team members
  • Communicate effective with patients and carers
  • Recognise peoples needs for alternative method of communication and respond accordingly
• Safeguarding
  • Ashford Medical Partnership (the Practice) has Safeguarding processes and procedures in place to enable staff to confidentially report any concerns about another individuals practice or behaviour and/or organisational practice in relation to children and adults which may place them at risk or at harm.
  • For employees of the practice, failure to adhere to this policy and procedures could lead to dismissal and/or constitute gross misconduct.
• Professional development
  • The post holder will participate in any training programme implemented by the practice as part of this employment.
  • To participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• General
  • To undertake any other duties commensurate with the role, within the bounds of his/her own competence.
  • To work across the various AMP sites as required.
  • In light of national policy and due to the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries.
  • This could incorporate different opening hours and weekend working which may affect when you are required to work.
  • The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.

Our Practice Vision

We will deliver a high quality standard of patient care. Creating healthy working relationships to support achieving this goal. We will follow a structured business model to ensure we operate in a financially sustainable way.