Care Navigator

West Suffolk Clinical Commissioning Group; Newmarket; A distancia; GBP 15.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

NHS pension

Eye care vouchers

Health service discounts

33 days annual leave

Enhanced maternity & paternity terms

High street discounts

Salary sacrifice schemes

Descripción de la vacante

Oakfield Surgery is seeking a motivated care navigator to join our practice team on a part-time basis, around 25 hours weekly. Shifts include Monday, Wednesday, Friday 8am-3pm and Tuesday 1pm-5pm, with occasional late cover until 6.30pm.

As the first point of contact for patients, you will help people access the right care with outstanding customer service in a busy healthcare environment, working with GPs, clinicians and admin colleagues.

Formación

• Minimum of one year's experience in a busy customer service, reception or administrative environment.
• Experience working as part of a team in a fast-paced setting.
• Experience using computerised systems and standard office equipment.
• Understanding of confidentiality requirements and professional handling of sensitive information.
• GCSE English and Maths; typing qualification with accurate input and processing.
• Competent IT skills and ability to use computer systems effectively.

Responsabilidades

• Provide comprehensive administrative support for the general practice and act as focal point for patients and staff.
• Receive, assist and direct patients to appropriate service or healthcare professional.
• Offer general assistance to the practice team and project a positive image to patients and visitors.
• Facilitate effective communication between patients and healthcare staff.
• Handle patient complaints in line with practice protocols.
• Support the secretarial team, clinicians and patients with accurate admin tasks.
• Respond to queries from patients and visitors at reception promptly and courteously.
• Ensure telephones are answered promptly and messages taken accurately.

Conocimientos

Customer service

Reception

Teamwork

Confidentiality

IT skills

Communication

Educación

GCSE English

GCSE Maths

Typing qualification (RSA/ECDL)

IT qualification (ECDL/CLAIT)

NVQ 2 in customer service

Herramientas

Computerised systems

Office equipment

Descripción del empleo

About the Role

Oakfield Surgery is seeking a motivated and caring care navigator to join our friendly and supportive practice team on a part-time basis. We are looking for around 25 hours per week, worked as follows:

Monday: 8am - 3pm

Tuesday: 1pm - 5pm

Wednesday: 8am - 3pm

Friday: 8am - 3pm

All applicants must have the ability to be flexible, to cover lates as and when necessary (this includes working until 6.30pm on occasion). This is arranged at least 6 weeks in advance, unless on the occasion of sickness, etc.

As the first point of contact for patients, you will play a vital role in helping people access the right care, at the right time, while providing outstanding customer service in a busy healthcare environment. This is a varied and rewarding role that requires excellent communication skills, a calm and professional approach, and the ability to work effectively under pressure. You will work closely with GPs, clinicians and administrative colleagues to support the delivery of high-quality patient care and ensure the smooth day-to-day running of the practice.

Duties will include:

• Provide comprehensive administrative support for the general practice and to act as focal point for patients and staff.
• Receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.
• Facilitate effective communication between patients and members of the healthcare community.
• Handle patient complaints in accordance with practice protocols.
• Provide an efficient and accurate support to the secretarial team, clinicians & patients.
• Respond to all queries and requests for assistance from patients and visitors at reception ensuring at all times that enquires from patients are efficiently and courteously handled.
• Ensure that telephones are at all times answered promptly and politely at all times, accurate messages taken and calls passed to the appropriate person as necessary, supplying information as required in a timely fashion.

For further details, please see job description attached.

About the Candidate

To be considered for this position, you will have the following:

Essential:

• Minimum of one year's experience in a busy customer service, reception or administrative environment.
• Experience of working as part of a team in a fast-paced setting.
• Experience using computerised systems and standard office equipment.
• Understanding of confidentiality requirements and professional handling of sensitive information.
• Educated to GCSE level (or equivalent), including English and Maths
• Typing qualification (e.g. RSA/ECDL or equivalent) with the ability to accurately input and process information
• Competent IT skills and ability to use computer systems effectively

Desirable:

• ECDL/CLAIT or other IT qualification
• NVQ level 2 in customer service
• Medical receptionist diploma
• Previous NHS experience

About Us

Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.

We are committed to equal employment opportunities and encourage applications from all qualified individuals.

Benefits of Working with SPC

NHS pension scheme:

• Defined benefits scheme
• Life insurance
• Family benefits, including adult dependents & children's pensions
• Ill health benefits

• 23.7% employer contribution

Additional Benefits:

• Eye care vouchers
• Health service discounts, including a complimentary Blue Light Card for new starters
• Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
• Enhanced maternity & paternity terms
• High street discounts via our online portal
• Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships

At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.