Care Manager: Lead & Elevate Person-Centred Care

Crystal Care Homes (2) Limited; Ramsgate; On-site; GBP 42,000 - 51,000; Full time

Benefits offered by this job

Full induction training programme

Blue Light Card

Enhanced DBS check

Refer a Friend bonus scheme

Ongoing professional development

Career progression opportunities

Job summary

Crystal Care Collection is seeking a dedicated Care Manager to lead our Ramsgate home alongside the General Manager, delivering exceptional person-centred care and mentoring a high-performing team. You will oversee care delivery, monitor quality standards, supervise staff, manage recruitment and training, and ensure compliance with Health & Social Care legislation and CQC requirements.

This full-time role offers a competitive salary and opportunities for career progression within a growing

Qualifications

• Holds, or is working towards, an NVQ Level 5 in Leadership for Health & Social Care (or equivalent).
• Has previous leadership experience within a residential, nursing or healthcare setting.
• Demonstrates excellent knowledge of person-centred care and regulatory requirements.
• Has strong leadership, coaching and people management skills.
• Is organised, proactive and able to manage competing priorities effectively.
• Possesses excellent communication and interpersonal skills.
• Leads with compassion, professionalism and integrity.
• Experience supporting CQC inspections and quality improvement initiatives.
• Knowledge of Person Centred Software (PCS).
• Experience managing audits, care planning and compliance processes.

Responsibilities

• Support the General Manager with the day-to-day leadership and operation of the home.
• Lead, motivate and develop the care team to deliver exceptional person-centred care.
• Monitor and evaluate care delivery, ensuring residents' needs are met through high-quality, individualised care plans.
• Ensure compliance with Health & Social Care legislation, CQC standards and company policies and procedures.
• Conduct supervisions, appraisals and performance management conversations to support colleague development.
• Assist with recruitment, induction and ongoing training to build and retain a high-performing team.
• Monitor staffing levels and support effective rota planning to ensure safe and efficient service delivery.
• Build positive relationships with residents, families, healthcare professionals and external agencies.
• Drive quality improvement initiatives and contribute to audits, action plans and service development.
• Promote a positive culture where compassion, dignity and respect are at the heart of everything we do.

Skills

Leadership

Communication

People management

Organisation

Education

NVQ Level 5 in Leadership for Health & Social Care (or equivalent)

Tools

PCS

Job description

Crystal Care Collection is seeking a dedicated Care Manager to lead our Ramsgate home alongside the General Manager, delivering exceptional person-centred care and mentoring a high-performing team. You will oversee care delivery, monitor quality standards, supervise staff, manage recruitment and training, and ensure compliance with Health & Social Care legislation and CQC requirements.

This full-time role offers a competitive salary and opportunities for career progression within a growing