Care Hub Service Manager

Rethink Mental Illness; Coventry; On-site; GBP 42,000 - 54,000; Full time

Job summary

Rethink Mental Illness in Coventry is seeking a Service Manager for the Hawkesbury Lodge Care Hub. The role focuses on operational leadership of a structured day service offering therapeutic and recovery-focused interventions for residents and the wider community.

You will work with CWPT and Enablement Teams, deliver MDT meetings, and ensure a seamless care model. The post requires management experience within mental health services and a commitment to recovery-focused practice.

Qualifications

• Level 3/4 Health and Social Care essential; Level 5 Leadership and Management (or working towards).
• Experience delivering or managing structured programmes, group work or therapeutic interventions within mental health or social care settings.
• Experience in supervisory or management roles within mental health or social care services.

Responsibilities

• Lead the delivery of a structured programme of therapeutic, psychosocial and recovery-focused interventions.
• Oversee operational delivery Monday to Friday, ensuring a high-quality programme for residents and community participants.
• Design, implement and continuously develop the Care Hub offer to meet service specifications.
• Ensure all interventions align with care and recovery plans, promoting independence and life skills.
• Support individuals to engage with structured activity programmes, including group work and 1:1 interventions.
• Contribute to rehabilitation outcomes, including reduced dependency and successful move-on.
• Work with CWPT and Enablement Teams to deliver integrated care and joint care planning.
• Co-design Care Hub delivery in line with clinical input and system requirements.
• Ensure alignment between Care Hub and residential services to provide a seamless model of support.
• Oversee referral, assessment and review processes with timely access and progression planning.

Skills

Leadership

Mental health experience

Risk management

Crisis response

Staff development

Collaboration with partners

Education

Level 3 or 4 Health and Social Care

Level 5 Diploma in Leadership and Management

Job description

Join Our Team as a Service Manager – Care Hub
Location: Coventry

Role: Full-time, 35 hours per week

Hawkesbury Lodge represents an important investment in supporting people across Coventry and Warwickshire on their recovery journey. Developed in partnership with Coventry and Warwickshire Partnership NHS Trust, the service combines a 14-bed residential rehabilitation service with an integrated Care Hub, providing a welcoming and recovery-focused environment. Together, these services offer personalised support to people living with severe and enduring mental illness, helping them build confidence, develop greater independence, enhance their wellbeing, and take positive steps towards living successfully within their local communities.

How you will make a difference as a Care Hub Service Manager

As a Care Hub Service Manager I empower people affected by mental illness to rebuild confidence, strengthen independence, and reconnect with their communities. Through focused, recovery‑based support, I help individuals set meaningful goals, overcome barriers, and access the resources they need to move forward and create lasting positive change.

As Care Hub Service Manager, I am responsible for the operational leadership and delivery of the Hawkesbury Lodge Care Hub, a structured day service providing therapeutic, psychosocial and recovery-focused interventions for residents and individuals from the wider community. I work under the leadership of the Head of Service (Registered Manager) and alongside the Residential Service Manager to deliver a fully integrated rehabilitation model.

I ensure the Care Hub delivers a high-quality, programme-based offer that supports individuals to build skills, engage in meaningful activity and progress towards greater independence. I work in close partnership with Coventry and Warwickshire Partnership NHS Trust (CWPT) and the Community Enablement Team to co-design and deliver an integrated model, including MDT working, shared care planning and aligned risk and escalation processes.

Key Responsibilities:

• Lead the delivery of a structured programme of therapeutic, psychosocial and recovery-focused interventions within the Care Hub in partnership with Enablement colleagues.
• Ensure the Care Hub operates effectively Monday to Friday, delivering a consistent and high-quality programme for both residents and community participants.
• Design, implement and continuously develop the Care Hub offer to meet the needs of the service specification and evolving population.
• Ensure all interventions are aligned to individuals’ care and recovery plans, promoting independence, life skills development and social inclusion.
• Support individuals to engage with structured activity programmes, including group work and 1:1 interventions.
• Contribute to achieving rehabilitation outcomes, including reduced dependency and successful move‑on.
• Work in partnership with CWPT and Enablement Teams to deliver integrated care, including participation in MDT meetings and joint care planning.
• Co‑design and embed Care Hub delivery in line with clinical input and system requirements.
• Ensure alignment between Care Hub and residential services to provide a seamless and flexible model of support.
• Oversee referral, assessment and review processes, ensuring timely access to the service and effective progression planning.
• Support the delivery of rehabilitation outcomes, enabling individuals to develop independence through supporting their goals and aspirations, including maximising their opportunities in community‑based living.
• Ensure appropriate management of risk within the Care Hub, including dynamic risk assessment and monitoring.
• Support staff to identify deterioration or risks and ensure appropriate escalation to senior managers and clinical partners in line with agreed pathways.
• Embed clear escalation and incident management processes within day service delivery.
• Provide effective line management, supervision and support to Care Hub Mental Health Recovery Workers.
• Ensure staff are trained, competent and confident to deliver structured interventions and group work.
• Ensure accurate recording of interventions, outcomes and engagement within organisational systems.
• Monitor performance and contribute to reporting requirements, ensuring delivery of outcomes and KPIs.
• Ensure compliance with safeguarding, health and safety and organisational policies.
• Contribute to continuous improvement and development of the service model.

Essential skills and experience:

• Level 3 or Level 4 qualification in Health and Social Care (essential); Level 5 Diploma in Leadership and Management (or working towards).
• Experience in delivering or managing structured programmes, group work or therapeutic interventions within mental health or social care settings.
• Experience in a supervisory or management role within mental health or social care services.
• Experience of working in mental health, rehabilitation or recovery-focused services supporting adults with severe and enduring mental illness and complex needs.
• Experience of managing risk, safeguarding and supporting positive risk‑taking approaches.
• Ability to respond effectively to crisis situations and make appropriate escalation decisions.
• Experience of working collaboratively with NHS or statutory partners and within multi‑disciplinary environments.
• Strong leadership, communication and organisational skills.
• Ability to motivate and develop staff and deliver high‑quality, person‑centred services.
• Knowledge and understanding of recovery principles and embedding the ethos of recovery into your own practice.
• Strong understanding of recovery‑focused practice, social inclusion and rehabilitation approaches.
• Commitment to recovery‑focused, person‑centred approaches and co‑production.
• I have a good understanding of health andsafetyand risk management.
• I am experienced in providinga first‑class customer service and I can communicate effectively atdifferent levels, face to face, written wordand over the telephone.
• I exercise good judgment and to look positively for solutions rather than obstacles
• Ability to motivate people andachieve positive outcomes.
• I amcommittedtocollaborativeworking internally with colleagues and externally with partners to ensure a quality service is delivered.

Desirable skills and experience:

• Experience working within a community service e.g. employment support, housing, advice etc.
• Knowledge of external agencies supporting people with SMI in Coventry and Warwickshire
• Experience of community engagement

If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you.

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