Care Home Senior Administrator – Front Desk & Ops Lead

Colten Care; Pennington; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Excellent inductions, training and on‑

the job’ support

Real career progression

Annual pay review

Meals on duty

Job summary

Colten Care is seeking a Senior Administrator based at Belmore Lodge, Lymington. The role is 36 hours per week, 9.00 am to 5.00 pm with alternate weekend work, including paid breaks.

You will lead the administration team and manage the home’s admin functions while delivering excellent customer care to residents and families. You will greet visitors, conduct viewings, handle inquiries, manage finances and recruitment administration, and support the Home Manager with various tasks in a busy,

Qualifications

• Experience supervising a team in an administration setting.
• Front of house experience with a focus on excellent customer service.
• Strong literacy and numeracy, with good IT skills including MS Office.
• Ability to multitask in a busy, fast-paced environment.
• Organised, approachable and well‑presented with professional standards.

Responsibilities

• Line manage the administration team and oversee the care home admin function.
• Provide high-quality customer care to residents and visitors.
• Greets visitors, conducts viewings, and handles telephone and email enquiries.
• Carry out financial management tasks and basic recruitment administration.
• Maintain contact with Colten Care departments and manage occupancy records.
• Support the Home Manager with various administrative tasks.

Skills

Team supervision

Reception experience

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Colten Care is seeking a Senior Administrator based at Belmore Lodge, Lymington. The role is 36 hours per week, 9.00 am to 5.00 pm with alternate weekend work, including paid breaks.

You will lead the administration team and manage the home’s admin functions while delivering excellent customer care to residents and families. You will greet visitors, conduct viewings, handle inquiries, manage finances and recruitment administration, and support the Home Manager with various tasks in a busy,