Senior Administrator

Colten Care; Ferndown; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Excellent inductions

Career progression opportunities

Annual pay review

Meals on duty

Free uniforms

Pension scheme

Job summary

Colten Care is seeking a Senior Administrator based at Brook View, West Moors. The role involves line-management of the admin team and managing the care home's administration function, while delivering outstanding customer care to residents and relatives.

You will greet visitors, conduct viewings, and handle phone and email enquiries. Responsibilities include financial tasks, recruitment admin, and cross-department liaison, with support to the Home Manager.

Qualifications

• Experience supervising a team and delivering excellent front-of-house service.
• Strong literacy and numeracy with good written and verbal communication.
• Proficiency in Microsoft Office and basic administrative tasks.

Responsibilities

• Line-manage the administration team and oversee the admin function of the home.
• Provide high-quality customer care to residents and visitors.
• Greet, escort, viewings, and handle telephone/email enquiries and correspondence.
• Carry out financial management tasks and basic recruitment administration.
• Support the Home Manager with various administrative tasks.

Skills

Team supervision

Administration

Reception

Customer service

Literacy/Numeracy

Microsoft Office

Tools

Microsoft Office

Job description

Senior Administrator

Based at Brook View in West Moors, Dorset

From £14.20 to £15.70 per hour

At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles. Contact us to find out more

36 hours per week, working between the hours of 9.00 am to 5.00 pm, including alternate weekends, (including paid breaks)

Introduction

We are looking for an organised and friendly individual to join our team to provide a ‘Colten’ warm welcome to all our visitors. Your interpersonal skills will be in regular use, and as a font of knowledge, you’ll be able to assist your wider team, as well as residents and relatives.

About the Job

The Senior Administrator has day-to-day responsibility for the line management of the administration team and for managing the administration function of the care home.

You’ll provide the highest possible level of customer care so that residents and families feel totally at home. You will carry out administration duties in a way that is friendly, efficient, professional and timely. There is plenty of variety as you will be greeting and escorting visitors, conducting viewings and handling telephone and email enquiries and correspondence. Along with general office duties, you will carry out financial management tasks, manage basic recruitment administration, maintain contact with other Colten Care departments and handle client admission and occupancy records. You’ll also provide support to the Home Manager, assisting them with various administrative tasks.

About You

It is essential that you have previous experience of supervising a team and a proven track record in administration and/or reception. Based on ‘front of house’, you'll demonstrate professionalism and excellent customer service skills and share our goal of delivering excellence in person-centred care. You’ll be confident in literacy and numeracy with a good working knowledge of Microsoft Office and you'll enjoy working in a busy, fast-paced environment, juggling multiple tasks. Your ability to be flexible, approachable, well organised and with the skill to prioritise is essential.

Essential requirement- Business insurance is essential due to travel during work hours

About Us

We’re an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.

We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and seven are outstanding by the CQC, our national regulator.

If a career in elderly care is for you then you want to be part of the team at Colten Care.

Additional Benefits

• Excellent inductions, training and ‘on the job’ support
• Real career progression opportunities
• Annual pay review
• Choice of hot or cold meals and drinks on duty
• Free uniforms
• Contributory pension scheme
• Background checks at no cost to you