Care Home Receptionist — Warm, Professional Front Desk

Avery Healthcare Group; Derby; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Reception role exposure

Job summary

Avery Healthcare Group is recruiting a warm and professional Receptionist for Derby Heights Care Home in Littleover, Derby. You’ll be the first point of contact for visitors and residents, delivering high-quality customer service and handling inquiries with courtesy and efficiency.

Your day-to-day will include answering calls, directing messages, and supporting administrative tasks to help the General Manager maintain smooth daily operations and an inviting reception area.

Qualifications

• Excellent communication skills both verbal and written.
• Confident in using computers.
• Positive, friendly, and welcoming attitude.
• Experience handling inquiries and resolving issues a plus.

Responsibilities

• Answering the telephone and responding to enquiries at reception.
• Redirecting calls to relevant staff and recording messages.
• Completing reception-related administration and maintaining databases.
• Maintaining the tidiness of the reception area and coordinating with Housekeeping.

Skills

Customer service

Communication

Computer skills

Problem solving

Job description

Avery Healthcare Group is recruiting a warm and professional Receptionist for Derby Heights Care Home in Littleover, Derby. You’ll be the first point of contact for visitors and residents, delivering high-quality customer service and handling inquiries with courtesy and efficiency.

Your day-to-day will include answering calls, directing messages, and supporting administrative tasks to help the General Manager maintain smooth daily operations and an inviting reception area.