Care Home Operations Manager - North

Barchester Healthcare; Leeds; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Care Home Operations Manager to lead and inspire teams across Northern England. This permanent role involves regular travel and the opportunity to make a significant impact on care quality. You'll be responsible for supporting care homes, managing budgets, and ensuring compliance with regulatory standards. With a focus on continuous improvement and staff development, this position offers a rewarding experience in a dynamic environment. Join a team dedicated to enhancing the lives of residents and driving operational excellence in care services.

Benefits

Generous starting salary

£7,500 annual car allowance

All mileage and expenses paid

25 days annual leave plus bank holidays

Up to 8% employers pension contribution

Refer a friend scheme

Retail and leisure discounts

Free access to medical specialists

Confidential access to counselling services

Qualifications

• Experience in a senior operational role in a care home setting.
• Strong understanding of CQC guidelines and regulatory requirements.

Responsibilities

• Support care homes and provide leadership to home teams.
• Manage sales enquiries and promote the home in the community.
• Oversee staff recruitment and ensure quality care delivery.

Skills

Leadership

Operational Management

Budget Management

Regulatory Compliance

Quality Assurance

Communication

Education

Registered Nurse (RN) qualification

Equivalent professional experience

Tools

MS Office

Care Management Software

Job description

We are currently seeking a Care Home Operations Manager to join our team and support homes across our North Division.
As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.
As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.

This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including:

1. Generous starting salary
2. £7,500 annual car allowance
3. All mileage and expenses paid
4. 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days*
5. Up to 8% employers pension contribution
6. Unlimited access to our generous refer a friend scheme, earning up to £1000* per referral
7. Access to a wide range of retail and leisure discounts at big brands and supermarkets
8. Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence
9. Confidential and free access to counselling and legal services

Required experience and qualifications:

1. Passionate about providing high-quality care and improving the lives of residents
2. Registered Nurse (RN) qualification or equivalent professional experience
3. Significant experience in a senior operational/leadership role in a care home setting
4. Turnaround home management experience
5. Significant experience in managing budgets, financial planning, and cost control
6. Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations
7. Strong track record of improving care quality and driving operational efficiencies
8. Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH
9. Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting
10. Full UK driving licence, with the ability to travel regularly and stay away from home

Role and responsibilities:

1. Take on General Manager responsibilities and become a CQC Registered Manager if needed
2. Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements
3. With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders
4. Manage all sales enquiries and proactively promote the home in the local community
5. Build a culture of robust performance management
6. Oversee staff recruitment, training, motivation, communication, supervision, and appraisal
7. Demonstrate determination to deliver quality care
8. Build close and trusting relationships with residents and their loved ones

This is a demanding but rewarding national role that could see you based anywhere across Northern England.