Care Home Operations & Administration Lead

ADVINIA HEALTH CARE; Cheltenham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Advinia Health Care is seeking an organised administrative professional to support home operations, payroll and HR duties at one of the UK locations. You will handle financial records, invoicing, onboarding, and reception responsibilities to keep the home running smoothly.

The role requires strong communication, Microsoft Office literacy, and the ability to manage multiple tasks with tight deadlines while presenting a professional image to residents and staff.

Qualifications

• Microsoft Word, Excel and PowerPoint literate.
• Excellent written and verbal communication skills.
• Highly organised.
• Ability to manage own time, prioritising work and drive referrals and occupancy.
• Professional appearance.
• Able to work to tight deadlines.
• Attention to detail.

Responsibilities

• Maintain accurate and complete financial records of the home in line with Company Policies and Procedures, using both computer and manual systems as required.
• Prepare and issue regular reports within prescribed timescales.
• Process receipts of monies against resident's accounts and maintain accurate records.
• Prepare and submit relevant resident's financial information to the Finance Department to ensure invoices are produced accurately and promptly.
• Ensure continuity of payroll.
• Maintain staff attendance records and ensure rotas reflect hours worked.
• Maintain complete files for residents and staff in line with Advinia's policies.
• Provide administration and secretarial support to the Home Manager including typing, filing and correspondence.
• Operate and maintain office equipment and liaise with external support as needed.
• Answer the telephone and respond to queries from residents and visitors.
• Maintain stationary stocks and forms.
• Order and maintain records of staff uniform and badges.
• Follow processes to ensure timely communication of invoices.
• Ensure Caresys/Resourcelink is optimised for capturing enquiries, new starters, move-ins and fee changes.
• Prepare for new move-ins and inform relevant people.
• In the absence of a receptionist, greet visitors, manage calls, maintain reception area, and perform general HR duties including recruitment and onboarding activities.
• Sales-oriented approach to assist viewing processes.

Skills

Written and verbal communication

Organisational skills

Time management

Professional appearance

Deadline-driven

Attention to detail

Tools

MS Word

MS Excel

PowerPoint

Job description

Advinia Health Care is seeking an organised administrative professional to support home operations, payroll and HR duties at one of the UK locations. You will handle financial records, invoicing, onboarding, and reception responsibilities to keep the home running smoothly.

The role requires strong communication, Microsoft Office literacy, and the ability to manage multiple tasks with tight deadlines while presenting a professional image to residents and staff.