Care Home Guest Experience Assistant

Elmbrook Court; Wantage; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free meals

Uniform provided

Enhanced Bank Holiday pay

Recognition and staff appreciation

Job summary

Elmbrook Court in Wantage is seeking a Hospitality Assistant to help deliver a warm, luxury dining experience for residents. You will support meal service, help keep dining spaces tidy, and work with the Head Chef, Reception, Housekeeping and Lifestyles Teams.

The role focuses on delivering high-quality service with a friendly, professional approach. Experience in hospitality in a luxury setting is valued; a reliable, calm, and team-oriented mindset is essential.

Qualifications

• Previous experience in a luxurious hospitality setting.
• Customer-facing experience including building relationships with residents and staff.
• Positive, flexible attitude and willingness to support the team.

Responsibilities

• Assisting with meal service in dining rooms or resident rooms.
• Refilling water and drink jugs in resident rooms.
• Setting up and clearing tables before and after lunch service.
• Recording and monitoring temperatures of fridges and dining service stations to meet standards.
• Maintaining the Bistro to stay clean, organized and well stocked.
• Attending to residents’ non-care needs (e.g., curtains, TV channels).

Skills

Hospitality experience

Job description

Elmbrook Court in Wantage is seeking a Hospitality Assistant to help deliver a warm, luxury dining experience for residents. You will support meal service, help keep dining spaces tidy, and work with the Head Chef, Reception, Housekeeping and Lifestyles Teams.

The role focuses on delivering high-quality service with a friendly, professional approach. Experience in hospitality in a luxury setting is valued; a reliable, calm, and team-oriented mindset is essential.