Care Home Administrator

Crystal Care Collection; Loose; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Induction training

Blue Light Card

Enhanced DBS check

Refer a Friend bonus

Training & progression

Supportive management

Job summary

Crystal Care Collection is seeking an organised Administrative Assistant for our care home in Loose, England. You will manage recruitment, onboarding, DBS checks, and general admin to support the General Manager and leadership team.

Working Monday to Friday, 9:00am–5:00pm, 40 hours per week, with a salary of £29,000–£31,000 per annum. We offer induction training, DBS checks, and career development opportunities.

Qualifications

• Has previous administration experience, ideally in health, social care or hospitality.
• Experience coordinating recruitment or onboarding processes.
• Highly organised with excellent attention to detail.
• Strong communication and customer service skills.
• Proficient with IT systems and able to manage multiple priorities.
• Professional, compassionate and can-do attitude.
• Experience with CoolCare or care management systems is desirable but not essential.

Responsibilities

• Lead the administration of recruitment and onboarding, including interviews, offers, DBS checks, right to work, references and compliance documentation.
• Maintain personnel records and support new starters through the induction process.
• Manage telephone calls, enquiries and reception duties, providing a professional first impression.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other administrative systems accurately.
• Undertake financial administration, including petty cash, invoicing and resident monies where applicable.
• Order supplies, coordinate maintenance requests and support the smooth running of the home.
• Assist with home tours, enquiries and deputise for the Customer Relations Manager when required.
• Provide administrative support to the General Manager and wider leadership team.
• Support community events and the Lifestyle Team with administrative tasks.

Skills

Administration

Healthcare experience

Attention to detail

Communication skills

Customer service

IT proficiency

Multitasking

Professionalism

Compassion

Positive attitude

Education

Numeric placeholder (none)

Tools

CoolCare

Job description

Key Responsibilities

• Lead the administration of recruitment and onboarding, including interviews, offers, DBS checks, right to work, references and compliance documentation.
• Maintain personnel records and support new starters through the induction process.
• Manage telephone calls, enquiries and reception duties, providing a professional first impression.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other administrative systems accurately.
• Undertake financial administration, including petty cash, invoicing and resident monies where applicable.
• Order supplies, coordinate maintenance requests and support the smooth running of the home.
• Assist with home tours, enquiries and deputise for the Customer Relations Manager when required.
• Provide administrative support to the General Manager and wider leadership team.
• Support community events and the Lifestyle Team with administrative tasks.

About You

• Has previous administration experience, ideally within health, social care or hospitality.
• Has experience coordinating recruitment or onboarding processes.
• Is highly organised with excellent attention to detail.
• Has strong communication and customer service skills.
• Is confident using IT systems and can manage multiple priorities effectively.
• Demonstrates professionalism, compassion and a positive, can-do attitude.
• Experience with CoolCare or care management systems is desirable but not essential.

Working Pattern Monday — Friday 9:00am 5:00pm 40 hours per week

Salary £29,000 £31,000 per annum

What We Offer

• Full induction training programme
• Fully funded Blue Light Card
• Fully funded Enhanced DBS check
• Refer a Friend bonus scheme
• Ongoing training and career development opportunities
• Supportive management team and opportunities for progression

Join Our Team If you're an organised and motivated administrator who enjoys supporting people and making a real difference behind the scenes, we'd love to hear from you. We are currently unable to offer sponsorship. Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.