Care Home Administrator

Crystal Care Collection; Crawley; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Full induction training programme

Blue Light Card

Enhanced DBS check

Refer a Friend bonus scheme

Ongoing training and career develop

Job summary

Crystal Care Collection in Crawley is seeking an organised administrator to support our health and social care operations. You will manage recruitment and onboarding, maintain records and assist with inductions, admissions and daily admin at the home.

Working Monday to Friday 9:00am–5:00pm, 40 hours per week, salary £29,000–£31,000 per annum. You will use CoolCare and other systems to keep documentation accurate and help deliver a smooth resident experience.

Qualifications

• Previous administration experience, ideally in health, social care or hospitality.
• Experience coordinating recruitment or onboarding processes.
• Highly organised with excellent attention to detail.
• Strong communication and customer service skills.
• Confident using IT systems and can manage multiple priorities effectively.
• Demonstrates professionalism, compassion and a positive, can-do attitude.
• Experience with CoolCare or care management systems is desirable but not essential.

Responsibilities

• Coordinate recruitment and onboarding, including interviews, offers, DBS checks and right-to-work verifications.
• Maintain personnel records and support induction for new starters.
• Handle telephone calls, enquiries and reception duties.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other admin systems accurately.
• Manage petty cash, invoicing and resident monies as applicable.
• Order supplies and coordinate maintenance requests.
• Assist with home tours and enquiries, deputising for Customer Relations Manager.
• Provide admin support to the General Manager and leadership team.
• Support community events and the Lifestyle Team with admin tasks.

Skills

Organisation

Attention to detail

Communication

Customer service

IT skills

Multitasking

Tools

CoolCare

Job description

Key Responsibilities

• Lead the administration of recruitment and onboarding, including interviews, offers, DBS checks, right to work, references and compliance documentation.
• Maintain personnel records and support new starters through the induction process.
• Manage telephone calls, enquiries and reception duties, providing a professional first impression.
• Support resident admissions, discharges and occupancy reporting.
• Maintain CoolCare and other administrative systems accurately.
• Undertake financial administration, including petty cash, invoicing and resident monies where applicable.
• Order supplies, coordinate maintenance requests and support the smooth running of the home.
• Assist with home tours, enquiries and deputise for the Customer Relations Manager when required.
• Provide administrative support to the General Manager and wider leadership team.
• Support community events and the Lifestyle Team with administrative tasks.

About You

• Has previous administration experience, ideally within health, social care or hospitality.
• Has experience coordinating recruitment or onboarding processes.
• Is highly organised with excellent attention to detail.
• Has strong communication and customer service skills.
• Is confident using IT systems and can manage multiple priorities effectively.
• Demonstrates professionalism, compassion and a positive, can-do attitude.
• Experience with CoolCare or care management systems is desirable but not essential.

Working Pattern Monday — Friday 9:00am 5:00pm 40 hours per week

Salary £29,000 £31,000 per annum

What We Offer

• Full induction training programme
• Fully funded Blue Light Card
• Fully funded Enhanced DBS check
• Refer a Friend bonus scheme
• Ongoing training and career development opportunities
• Supportive management team and opportunities for progression

Join Our Team If you're an organised and motivated administrator who enjoys supporting people and making a real difference behind the scenes, we'd love to hear from you. We are currently unable to offer sponsorship. Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.