Care Group Support Manager | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 35,000 - 45,000; Full time

Job summary

A public healthcare provider in Walsall seeks an operational manager for its Emergency and Acute Care Group. This role involves managing performance, coordinating audits, and ensuring that targets are met. Candidates should have experience in operational management and excellent analytical skills. The position offers a chance to improve healthcare services in the community.

Qualifications

• Proven experience in a similar operational role.
• Ability to analytically assess performance data.
• Strong organisational and coordination skills.

Responsibilities

• Manage operational performance to meet Trust objectives.
• Collate and report on Care Group activity monthly.
• Represent the Care Group at various meetings and committees.
• Monitor performance activity against targets.

Skills

Operational management

Performance analysis

Effective communication

Governance processes

Job description

Overview

To support the Care Group Manager and TOT (Matron/Clinical Director) in the overall performance of the Emergency and Acute Care Group, including national targets/financial/quality and safety metrics.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Responsibilities

• Ensure that the operational performance of the group is effectively managed to meet agreed Trust and Divisional objectives, supporting the Clinical Director/Care Group Manager to achieve this. Respond to daily problems and ensure issues are swiftly resolved in conjunction with the clinical service leads and if necessary, in the absence of, or with delegated authority of the Clinical Director/Care Group Manager.
• Manage the day to day business of the Care Group by bringing urgent matters to the attention of the Clinical Director/Care Group Manager, drafting responses and filtering incoming enquiries.
• Collate information and report on Care Group activity on a monthly basis in preparation for Care Group and divisional meetings and other internal & external meetings.
• Represent at meetings (internal and external), committees and project groups etc as and when requested by the Clinical Director/Care Group Manager.
• Monitor Care Group performance activity against targets and other service objectives using agreed regular reports systems, analyse information, bringing to the attention of the Clinical Director/Care Group Manager any issues that may affect targets, taking relevant action as needed.
• Work jointly with the Clinical Director, Care Group Manager, Senior Nurses, and the Finance team to set and deliver the Care Group objectives, in line with, Divisional and Corporate targets and strategies.
• Ensure there are effective governance and operational processes in the Care Group.
• Deliver Income and Expenditure balance on the devolved resources, working with the clinical team and finance manager to identify service developments and new ways of working to deliver cost improvements.
• Ensure accurate coding systems and processes are in place within the Care Group to ensure activity is accurately recorded impacting on income streams.
• Devise, provide improvements, analyse and suggest changes to current and new management information systems working closely with the Information and Performance Team as operational link to meet organisational and local key and quality performance indicators.
• Assist in the investigation of any Serious Untoward Incidents (SUI) within the Group and leading on the implementation of any findings which are identified from the investigation.
• Review and bring to the attention of the Clinical Leads/Care Group Manager, any adverse performance indicator information in line with performance management framework.
• Analyse service data from a variety of IT systems to monitor Key Performance and Quality Indicators and identify any changes or likely changes to this practice that may impact on services.
• To assist in the formulation of the Division’s business plans, incorporating priorities for service development within the overall organisation’s objectives.
• To design, plan and implement policies and procedures that propose and develop change in practice in line with current legislation and guidelines. Supporting CSL/department heads with the development and updating of protocols and disseminating the information throughout the clinical area.
• To work closely with Matron and Clinical Director to ensure that clinical quality and effectiveness measures are developed and maintained.
• Co-ordinate specified audits within the Group, ensuring that notes are forwarded to appropriate nursing/consultant staff for auditing and records are completed.
• Ensure that all 18wk & cancer performance targets are met within the specific areas of responsibility.
• Communications: Communicate at all levels both internally and externally in respect of own work, using own judgment and professional standards.

Closing date

This advert closes on Monday 29 Sep 2025