Care Coordinators

VOYAGE CARE; Tendring; On-site; GBP 23,000 - 29,000; Full time

Job summary

Voyage Care is seeking a Care Coordinator for our DCA Office in Clacton. You will coordinate the care delivery team, ensure documentation is in place for new clients and transfers, and monitor live calls using our software.

You will be the first point of contact for day-to-day operational needs and work with families and healthcare professionals while maintaining confidentiality. This role requires experience in Health & Social Care, administration, and strong customer service, with good

Qualifications

• Experience in Health & Social Care.
• Experience in administration roles.
• Proficient in Microsoft Office and computer literacy.
• Excellent customer service skills.

Responsibilities

• Coordinate and manage the care delivery team to ensure safe, effective deployment of staff.
• Maintain and prepare documentation for new people, discharges and transfers.
• Conduct live call monitoring using bespoke software and act as first point of contact for daily operational needs.
• Coordinate with families, healthcare professionals and external agencies; handle enquiries and schedule appointments.
• Participate in on-call rota as required, ensuring confidentiality of information.

Skills

Health & Social Care

Administration

Customer service

Tools

Microsoft Office

Job description

We're on the hunt for a Care Coordinator to join us in our DCA Office in Clacton. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people! As a Care Coordinator with us you'll play a pivotal role in ensuring the people we support are kept safe by ensuring our care delivery colleagues are deployed effectively and that all administration is undertaken in line with relevant regulations and legislation. You'll be responsible for the managing and coordinating of the care delivery team, you will play a key role in ensuring that the relevant documentation is in place for any new people we support, discharges and transfers. You'll conduct live call monitoring using bespoke software and be the first point of contact for day-to-day operational requirements of our care colleagues. You will also work alongside the management team to coordinate with families, healthcare professionals and external agencies, handle enquiries, schedule appointments and meetings and handle all information with confidentiality. You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service). This is an amazing role for someone who is looking to really make a difference to the lives of others.

We're interested in our Care Coordinators having both the right experience and the right values. This is why at this service our Care Coordinators should have experience working in Health & Social Care, have experience in the use of Microsoft Office and be computer literate, have prior experience in an administration role, and have experience providing excellent customer service.

We embrace people's differences and encourage you to Be You, and so long as you've got the passion to make someone's life better, we can give you all the skills and development opportunities you need to build a great career. We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for progression as well as job security in a sector leading organisation.

Join Voyage Care and Feel Valued, we reward your dedication with:

• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream - giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card - hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards