Care Coordinator - Lead Care & Community Impact

Helping Hands Homecare, Inc.; Warwick Bridge; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support with qualifications

Refer-a-friend bonus

Job summary

Helping Hands Carlisle is seeking a Care Coordinator to ensure extraordinary care runs smoothly. You will work with the Branch Care Manager to support carers, customers and the community, making sure visits are well planned and teams feel supported.

This permanent full-time role offers a clear career path, competitive salary (£27,825–£29,925 per year), and benefits including 25 days of leave, Blue Light Card discounts, and an inclusive culture that values your contribution.

Qualifications

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• Understanding of CQC/CIW regulatory standards and best practice.
• Full UK driving licence and access to own vehicle.
• Strong communication and confident decision-making.

Responsibilities

• Support Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch's capacity and community impact.
• Review and update care plans to reflect customer needs and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction is kind and thoughtful.

Skills

Driving licence

Strong communication

Decision-making

People-first approach

Education

Level 3 Diploma in Adult Care

Job description

Helping Hands Carlisle is seeking a Care Coordinator to ensure extraordinary care runs smoothly. You will work with the Branch Care Manager to support carers, customers and the community, making sure visits are well planned and teams feel supported.

This permanent full-time role offers a clear career path, competitive salary (£27,825–£29,925 per year), and benefits including 25 days of leave, Blue Light Card discounts, and an inclusive culture that values your contribution.