Care Coordinator

Reliable Quality Care Llc; United Kingdom; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Flexible shifts

Registered manager support

Enhanced pay for weekends/nights/bank

28 days paid annual leave

Company pension

Job summary

Helping Hands is seeking an experienced care coordinator in the UK. The role involves rota planning, briefing carers before care calls, conducting supervisions and supporting the care manager with recruitment and compliance.

You will work closely with carers to ensure high-quality person-centred care and meet tight deadlines while delivering a smooth behind-the-scenes operation. Applicants must hold a current UK driving licence, have access to a car, and have excellent English.

Qualifications

• Experience in care coordination or a similar customer-facing role.
• Strong communication and influencing skills.
• Ability to multi-task and meet deadlines.
• Full UK driving licence and access to a car.
• Right to work in the UK and DBS check arranged by employer.

Responsibilities

• Allocating the right carer to the right customer at the right time.
• Authorising carer holidays and cover.
• Supporting the care manager with customer visits.
• Ensuring all carer and customer records are up to date.
• Participating in the branch on-call rota.

Skills

Excellent communication

Telephone etiquette

Customer-focused

Team collaboration

Multitasking under pressure

Job description

Are you an experienced care coordinator looking for a real change? It takes a special care coordinator to work for Helping Hands. We pride ourselves on quality, person-centred care and ensure that our care coordinators have the same ethos and are on board with our brand core values.

We are looking for a fast paced, self motivated and customer focussed care coordinator who has the ability to multi task and work well under pressure to meet tight deadlines. You will have an excellent telephone manner, along with good communication and influencing skills and have the ability to work effectively with team members and carers.

Reporting to the care manager and working closely with your carers you will make sure that every customer gets the quality of care that they deserve. As care coordinator you will be responsible for rota planning and briefing carers prior to their care calls, conducting supervisions and managing customer visits when required. You will also support your care manager with the recruitment of new carers, conducting interviews and managing compliance. Put simply, you’ll help to ensure that behind the scenes works as smoothly as possible. Please note this role requires candidates that hold a current British driving licence and have access to their own vehicle.

Job Responsibilities

• Allocating the right carer to the right customer at the right time
• Responsible for authorising carer holiday and cover.
• Supporting the care manager with customer visits when required.
• Ensuring all carer and customer records are up to date
• Participating in the branch on-call rota

Qualifications

• Full and valid UK driving licence
• Access to a car
• Right to work in the UK
• Excellent level of English
• Basic Disclosure (DBS) check – paid for and organised by us

Other Benefits

• We operate a flexible work pattern, so you can choose the shifts that are best for you.
• We provide you with the full support of a professional registered manager.
• We offer excellent rates of pay with enhancement for special assignments, weekends, nights and bank holidays.
• We provide 28 days paid annual leave as well as a company pension scheme.