Care Coordinator

JR United Kingdom; Rochdale; On-site; GBP 25,000; Full time

Job summary

Join a leading care provider as a Care Coordinator and play a pivotal role in delivering high-quality care services in your community. This position involves managing care schedules, supporting Care Professionals, and ensuring compliance with care standards. With opportunities for career growth and recognition for outstanding contributions, you will be part of a dedicated team that truly makes a difference in people's lives. If you are passionate about care and ready to take on a rewarding challenge, this role is perfect for you.

Benefits

Career Growth Opportunities

Access to Experts

Recognition Awards

Qualifications

• Experience as a Care Coordinator is essential for this role.
• Strong organizational and communication skills are key.
• Flexibility and self-motivation are crucial for success.

Responsibilities

• Manage weekly care visits and ensure continuity for clients.
• Schedule training and maintain contact with Care Professionals.
• Monitor care delivery and report any concerns promptly.

Skills

Attention to Detail

Time Management

Communication Skills

Problem Solving

Self-motivated

Organizational Skills

Education

NVQ/QCF Care at Level 3

Job description

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Monday to Friday 9am - 5pm with additional on call duties on a rota basis

Do you have a passion for delivering exceptional care? Join CCH Group, the UK’s largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community.

At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organizing and delivering high-quality care services in your community.

Company Description

Care Coordinator - Complex Care

Advantage Healthcare: Rochdale OL11 2UP

Salary £24,800

Monday to Friday 9am - 5pm with additional on call duties on a rota basis

Job Description

What you’ll do

Rota Management

• Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
• Deploy new Care Professionals to clients within two weeks of hire.
• Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
• Ensure rota changes are communicated by Thursday of the prior week.
• Manage guaranteed hours contracts to prevent unnecessary top-up payments.
• Oversee annual leave requests to maintain service continuity.

Recruitment & Engagement

• Maintain close contact with Care Professionals through calls and regular meetings.
• Schedule refresher training to meet CQC and contractual requirements.
• Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.

Reporting

• Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
• Monitor ECM to track visit timings and durations, addressing any issues.
• Accurately code canceled hours and maintain digital records for invoicing compliance.
• Report Care Professional absences for absence management.
• Provide thorough handovers for the Out of Hours team.
• Ensure shift reconciliation for accurate payroll processing.

What We Offer:

• Career Growth: Leadership opportunities with a trusted sector leader.
• Support: Access to top experts and innovative systems.
• Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.

Qualifications

Essential

• Previous Care Coordinator experience
• Excellent attention to detail
• Excellent time management and communication skills
• A true problem solver and able to think outside of the box
• Self-motivated, responsible and able to act on your initiative.
• To be organised and flexible

Desirable

• NVQ/QCF Care at Level 3 or be willing to work towards this qualification
• Be prepared to undertake other training that would benefit you in the role.

Additional Information

Who We Are:

At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.

Our Values:

• COMMUNITY: Stronger together, building a thriving culture.
• COURAGE: Boldly shaping a better future.
• HEART: Passionate and dedicated—what we do matters.

Ready to Make a Difference?

Apply today and help transform lives in your community.

CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.