Care Coordinator

Reed; Ringwood; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Competitive hourly pay (£14.87–£16.00)

Mon–Fri schedule

Career development opportunities

Job summary

Reed is seeking an experienced Care Coordinator for our Ringwood, Hampshire team. The role combines care coordination, staff support, client engagement, scheduling, recruitment, and business development to ensure safe, high-quality, person-centered live-in care.

You will work with the Registered Manager to deliver exceptional care, manage schedules, recruit carers, and help grow services in a fast-paced environment.

Qualifications

• Level 3 NVQ in Health & Social Care or equivalent.
• Minimum 2 years' experience in care scheduling or rota management.
• At least 2 years' experience in a client-facing role within the care sector.
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Experience handling confidential information.
• Competent IT skills, including Microsoft Office.
• Full UK driving licence and access to your own vehicle.
• A positive, professional, and compassionate approach.

Responsibilities

• Coordinate and oversee care delivery for live-in clients.
• Undertake assessments, reviews, and care plan updates.
• Build relationships with clients, families, and staff.
• Manage rotas and scheduling; monitor service quality.
• Support recruitment, onboarding, inductions, and reviews.
• Develop relationships with healthcare professionals and community partners.
• Produce reports and maintain HR records.
• Support continuous improvement of operational processes.

Skills

Organisational skills

Communication skills

Confidentiality

IT skills

Driver's licence

Professional attitude

Education

NVQ Level 3 in Health & Social Care

Tools

Microsoft Office

Job description

Care Coordinator

Location: Ringwood, Hampshire (BH24 1 JD)Salary: £14.87 - £16.00 per hourHours: 37.5 hours per week, Monday to Friday, 9:00am - 5:00pmOn-Call: Alternate weekend on-call duties requiredJob Type: Full-Time Permanent

About the Role

We are looking for an experienced and motivated Care Coordinator to join our growing team in Ringwood.

This is a varied and rewarding role, combining care coordination, staff support, service user engagement, scheduling, recruitment, and business development. Working alongside the Registered Manager, you will play a key role in ensuring our clients receive safe, high-quality, person-centred care while supporting the growth and success of our live-in care service.

If you are organised, compassionate, proactive, and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

Care Coordination

• Coordinate and oversee care delivery for a portfolio of live-in care clients.
• Undertake assessments, reviews, and care plan updates.
• Build positive relationships with clients, families, and care staff.
• Act as the main point of contact for allocated service users.
• Manage care schedules, rotas, and daily operational requirements.
• Monitor service quality and elevate concerns where necessary.
• Participate in the on-call rota on alternate weekends.

Recruitment & Staff Support

• Support the recruitment and onboarding of new carers.
• Assist with inductions, training arrangements, and probation reviews.
• Maintain positive working relationships between carers and clients.
• Support staff development and retention initiatives.

Business Development & Community Engagement

• Build relationships with healthcare professionals and community organisations.
• Attend networking and outreach events to promote services.
• Support local marketing and business development activities.
• Help convert enquiries into live-in care placements.

Administration & Reporting

• Maintain accurate care and HR records.
• Produce reports for management teams.
• Use scheduling, care management, and Microsoft Office systems effectively.
• Support continuous improvement across operational processes.

What We’re Looking For

Essential

• Level 3 NVQ in Health & Social Care (or equivalent).
• Minimum 2 years' experience in care scheduling or rota management.
• At least 2 years' experience in a client-facing role within the care sector.
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Experience handling confidential information.
• Competent IT skills, including Microsoft Office.
• Full UK driving licence and access to your own vehicle.
• A positive, professional, and compassionate approach.

Desirable

• Experience managing or mentoring staff.
• Experience in business development, sales, or community outreach.
• Previous experience within a live-in care environment.

What We Offer

• Competitive pay of £14.87 - £16.00 per hour.
• Monday to Friday working hours with a healthy work-life balance.
• Opportunities for professional development and career progression.
• Supportive and friendly working environment.
• The chance to make a real difference in people's lives every day.