Care Coordinator

Right at Home UK; Oxford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Bonus

Holiday entitlement

Pension

Training & development

Leadership team support

Job summary

Right at Home Oxford is recruiting a Quality Assurance Manager to monitor and ensure compliant delivery of outstanding care across the Oxford territory. You will apply CQC standards, lead audits, and coach care staff under the Registered Manager's direction.

The role requires strong people management, attention to detail, and flexibility to meet regulatory targets. Benefits include pension, training, and career development within a growing, reputed homecare provider.

Qualifications

• Thorough understanding of CQC regulations and audits in a care setting.
• Junior management experience in care service provision.
• Valid UK driving licence and access to own vehicle.
• Clear enhanced DBS check.
• Right to work in the UK without sponsorship.

Responsibilities

• Support the development of systems to evaluate and improve evidence of an outstanding care service.
• Maintain robust monitoring, evaluation and quality assurance systems and report concerns to management.
• Support teams to deliver results meeting client and regulatory expectations.
• Ensure outstanding compliance across the business and support inspections.
• Assist staff to plan, allocate and evaluate quality of work and training needs.
• Ensure consistent application of policies and promote business aims.
• Review and improve processes for efficient service delivery.
• Carry out spot checks, service reviews and audits.

Skills

CQC knowledge

Management experience

Driving licence

DBS check clear

Right to work UK (no sponsorship)

Education

QCF Level 3 in Social Care

Job description

Quality Assurance Manager

Right at Home Oxford

Location: Right at Home Oxford Office Suite 3, First Floor, CMS House, Watlington Rd, Oxford OX4 6BZ

Salary: Up to £32,000 per annual + Bouns

Hours per week: 37.5

It takes a truly special person, with the right personality and a passion for making a real difference, to work for Right at Home Oxford.

Right at Home Oxford provide premium quality homecare to adults with physical and learning disabilities and the elderly. We have built up a first-class reputation world-wide, and are recognised as one of the top industry leaders in the UK.

We are actively recruiting an ambitious, driven, and meticulous Quality Assurance Manager for our growing office in Oxford, to monitor ensure compliance at all times.

The successful candidate will have a thorough understanding of CQCregulations and experience in taking the lead with completing accurate audits in a Care environment. Under the direction of the Registered Manager, you will be responsible for ensuring the compliant delivery of outstanding Care across our territory. You will have exceptional people management and communication skills to support and coach our fantastic team of CareGivers. This role will require a great deal of flexibility and you will need to be focussed in achieving operational goals and targets.

Main Duties and Responsibilities

• Support the development of systems to evaluate and improve capturing evidence of an outstanding care service.

• To maintain robust monitoring, evaluation and quality assurance systems, reporting any concerns to the Registered Manager and company Director.

• To support the teams in order to deliver results to meet the expectations of our clients and governing bodies

• Ensure outstanding compliance across the business and to support the business in achieving Outstanding feedback from CQC, Local Authority and Right at Home inspections

• To assist in the responsibility of staff – to plan, allocate and evaluate the quality of work and training needs

• Ensure consistent application of Right at Home policies, procedures and approved practice; and to promote the aims of the business

• Continually review and improve processes to ensure the most effective and efficient service is being delivered

• To carry out robust spot checks, service reviews, observations and file/ documentation audits

Qualifications and Experience

• Hold a QCF Level 3 qualification in Social Care

• In depth understanding of CQC assessment criteria and other regulatory requirements

• Junior management experience of service provision in the care industry

• Valid UK driving license and access to own vehicle

• Clear enhance DBS check

• Right to work in the UK without sponsorship[

Why work for Right at Home Oxford?

• Salary up to £32,000 + Bonus

• Join a CQC-rated Outstanding homecare provider

• 20 days holiday plus bank holidays

• Workplace pension

• Ongoing training and development

• Support from an experienced local leadership team

• Additional guidance and resources from the Right at Home National Office team

• The opportunity to play an important role in a growing, high-quality care business

Join our team

We take great pride in developing our team. If successful, you will have access to an outstanding support network to allow you to grow and reach your full potential.

Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.