Care Coordinator

Kingsley Healthcare Group; Norwich; On-site; GBP 23,000 - 29,000; Full time

Job summary

Kingsley Healthcare Group is seeking a Care Coordinator to ensure high-quality, person-centred care for residents. You will work closely with the care team to plan and manage care, considering individual needs and goals, and to coordinate shifts and staff supervision.

You will organise medications, liaise with health professionals, and maintain residents’ care plans. Induction and ongoing training support will be provided to staff.

Qualifications

• Experience supervising a care team.
• Empathy and understanding of residents’ needs.
• Strong leadership and communication skills.
• Organised, methodical and detail-oriented.
• Flexible with shifts and responsibilities.

Responsibilities

• Coordinate and manage resident care, considering individual needs and goals.
• Organise shifts, supervise support staff and ensure smooth handovers.
• Administer and record medications in line with care plans.
• Liaise with health professionals and update residents’ computerised care plans.
• Assist with induction, training and supervision of staff.

Skills

Supervising care team

Empathy

Leadership

Attention to detail

Flexible scheduling

Education

NVQ3 in Health & Social Care

Job description

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification , we continue to lead the sector in responsible, values‑driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year , a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk , reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer , ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people‑first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward‑thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

As a Care Coordinator, you will play a critical role in ensuring that residents receive high‑quality, person‑centred care. Working closely with the care team to coordinate and manage care for residents, considering their individual needs, preferences, and goals. You will be responsible for organising your shifts, administering and recording medication, liaising with health professionals and recording to the residents’ computerised care plans. You will assist with the induction, training and supervision of support staff.

Reports to: Home Manager

Skills and attributes

• Experience of supervising a care team.
• An ability to show empathy and understanding of the needs of the residents.
• Good leadership skills with the ability to communicate effectively and work as part of the team.
• A good eye for detail, and are organised and methodical.
• Flexibility around working schedules, roles and responsibilities.

Education and qualification

You will have, or be working towards, NVQ3 in Health & Social Care.

What will you gain?

You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.