Care Coordinator

Visiting Angels Northern Ireland; Belfast City District; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Travel time pay

Mileage allowance

Paid holidays

Induction & ongoing training

Flexible shifts

Job summary

Visiting Angels Northern Ireland is seeking a dedicated Care Co-ordinator to join our Belfast team. You will match Caregivers to Clients, maintain rotas, and ensure high standards of care across our client base.

You will work with the Registered Manager and team to keep visits covered and care plans up to date. The role requires organising, calmness under pressure, and a genuine commitment to delivering the right support to the right person every day.

Qualifications

• Full UK driving License
• Access to own car

Responsibilities

• Develop and review Client care plans
• Match Caregivers with the right skills and experience
• Complete and distribute Caregiver rotas weekly
• Manage late and missed calls and arrange cover
• Take part in the out-of-hours on-call rota
• Liaise with Clients and representatives about care needs
• Support and supervise Caregivers including induction and training
• Maintain accurate records and ensure MAR charts are audited
• Ensure compliance with RQIA standards and policies

Job description

Are you ready to make a real difference in people's lives, one visit at a time?

Visiting Angels Northern Ireland is growing, and we're looking for an exceptional Care Co-ordinator to join our team. This is a role for someone who is organised, calm under pressure, and genuinely cares about getting the right support to the right person, every single day.

At Visiting Angels NI, our Care Co-ordinators are the glue that holds great care together, matching Caregivers to Clients, keeping rotas running smoothly, and making sure no one is ever left without the support they need. That starts with great coordination, and that's where you come in.

About The Role

You will play a central part in ensuring the continuity and quality of care across our client base, making sure every visit is covered by the right Caregiver. Working closely with the Registered Manager and wider team, you will:

• Develop and review Client care plans, adjusting them as needs and circumstances change
• Match Caregivers with the right skills and experience to each Client's care and support plan
• Complete and distribute Caregiver rotas on a weekly basis, keeping runs and working patterns efficient and logical
• Manage late and missed calls, and arrange cover for Caregiver sickness, absence or holidays
• Take part in the out-of-hours emergency on-call rota, responding effectively to emergency issues as they arise
• Liaise with Clients and their representatives about their care, taking account of different communication needs
• Support and supervise Caregivers, including induction, shadowing opportunities and ongoing training
• Maintain accurate electronic and hand-written records, and ensure MAR charts are audited in line with our Quality Monitoring procedure
• Ensure full compliance with RQIA standards, safeguarding procedures, and Visiting Angels NI policies

Required Criteria

• Full UK driving License
• Access to own car

About The Company

Visiting Angels Northern Ireland is one of Belfast's most trusted home care agencies, providing professional, person-centred domiciliary care across Northern Ireland. As an RQIA-registered provider, we build genuine, long-lasting relationships between our caregivers and the clients they support. Our NISCC-registered care assistants deliver personal care, companionship, dementia care, live-in care, overnight support, respite care, and post-hospital recovery, all tailored to each individual's needs. If you are looking for meaningful home care jobs in Belfast or Northern Ireland, Visiting Angels is the employer for you.

Company Culture

At Visiting Angels Northern Ireland, our culture is built on dignity, compassion, and respect. We believe that great care starts with great caregivers, which is why we invest heavily in the wellbeing, training, and professional development of every member of our team.

We are proud to be a carer-centred organisation. Unlike many home care providers we give our caregivers a voice, flexible working patterns to suit their lifestyle, and the tools they need to thrive. We celebrate achievements, support mental health and wellbeing, and foster a genuine sense of family within our team.

Our commitment to equal opportunities means we welcome applications from all backgrounds. Whether you are an experienced domiciliary care worker, a health care assistant, a support worker, or someone new to the care sector, you will find a welcoming, inclusive, and supportive workplace at Visiting Angels Northern Ireland.

Company Benefits

At Visiting Angels Northern Ireland, we believe our caregivers deserve to be rewarded as the professionals they are. Here's what you can expect when you join our team:

• Excellent pay rates with paid travel time between visits
• Enhanced Bank Holiday pay
• Guaranteed annual pay rise
• Mileage allowance
• Paid annual holidays
• Full paid induction, training & ongoing professional development
• Paid NISCC registration & Access NI fees
• Paid MOT fees for caregivers
• Flexible shifts that fit your lifestyle
• Minimum 1-hour visits – no rushed appointments
• Real-time support & care plan access via Birdie (our digital care platform)
• Blue Light Card benefits
• Refer an Angel scheme – earn rewards for referring great people
• Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Flexible schedule, Employee development programs, Pet friendly offices, Casual dress, Free parking, Referral bonus, Open office, Long service recognition, Wellbeing Scheme, Blue Light Card, Social Opportunities, Annual Rise, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events

Salary

£29,200.00 - £32,600.00 per year