Care Coordination & Appointment Specialist

NHS Scotland; Glasgow; On-site; GBP 23,000 - 29,000; Full time

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) in Glasgow is recruiting an organised Service Support Officer for WestMARC at Queen Elizabeth University Hospital. You will coordinate waiting lists, book appointments and respond to patient enquiries to support timely, high-quality care.

This full-time role is based on site and involves working with a multidisciplinary team across WestMARC and community locations. This role offers opportunities for professional development within Scotland's largest NHS

Qualifications

• SVQ Level 3 in Administration or equivalent administrative experience.
• Excellent interpersonal and communication skills with the ability to engage effectively with a wide range of individuals.
• Advanced keyboard and typing skills with a high level of accuracy and attention to detail.
• European Computer Driving Licence (ECDL) or equivalent IT skills, including experience using Microsoft Office applications.
• Ability to use initiative, make informed decisions and manage competing priorities in a busy environment.
• Proven ability to work collaboratively as part of a team while managing your own workload effectively.
• Experience working within an office, contact centre or NHS environment would be advantageous.

Responsibilities

• Coordinate and manage clinical waiting lists, ensuring patients are appointed in line with service targets and priorities.
• Arrange, amend and confirm appointments across WestMARC, satellite clinics and community locations.
• Act as a key point of contact for patients, carers and healthcare professionals, responding to enquiries with professionalism and sensitivity.
• Support the coordination of repairs and servicing for mobility equipment, ensuring patient needs are addressed promptly.
• Maintain accurate patient records and input information onto electronic systems in line with information governance standards.
• Liaise with multidisciplinary teams, interpreting services and external partners to support seamless patient care.
• Undertake a range of administrative duties including processing documentation, invoices and providing reception cover when required.

Skills

Interpersonal communication

Typing speed

IT skills (MS Office)

Multitasking

Teamwork

Office experience

Education

SVQ Level 3 in Administration

Equivalent administrative experience

Tools

ECDL

Microsoft Office

Job description

NHS Greater Glasgow and Clyde (NHSGGC) in Glasgow is recruiting an organised Service Support Officer for WestMARC at Queen Elizabeth University Hospital. You will coordinate waiting lists, book appointments and respond to patient enquiries to support timely, high-quality care.

This full-time role is based on site and involves working with a multidisciplinary team across WestMARC and community locations. This role offers opportunities for professional development within Scotland's largest NHS