Care Compliance Coordinator - On-Call Bonus

Right at Home UK; Great Dunmow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday entitlement

Pension

Blue light card

Training & support

On-call allowance

Job summary

Right at Home Stevenage,Bishop’s Stortford & Braintree is seeking a Care Compliance Coordinator to ensure daily site compliance and provide support across the team. You will manage client care journeys, oversee scheduling back-up, and promote high-quality in-home care with a positive, professional approach.

The role offers a supportive team, ongoing training, and opportunities to develop within a premium homecare provider. Driving license required for field duties.

Qualifications

• Experience in a customer service setting, building up relationships – Essential
• Previous Domiciliary Care experience – Essential
• Use of a scheduling / HR / recording system – Desirable
• Health & Social Care qualifications – Desirable

Responsibilities

• Be accountable to the Care Manager for the smooth running of day-to-day Client and Staff compliance
• Ensure outstanding compliance across the business and to support the business in achieving a minimum of Good, aiming for Outstanding
• Observe staff in the field on a regular basis & provide written feedback on performance
• Oversee the Client journey from in-home assessment through to care planning
• Ensure high-quality care services to vulnerable people at home
• Hold the Out of Hours phone on a rotation basis and manage emergencies
• Report weekly on Compliance KPIs

Skills

Customer service

Communication

MS Office

Education

Health & Social Care

Tools

Scheduling system

HR system

Job description

Right at Home Stevenage,Bishop’s Stortford & Braintree is seeking a Care Compliance Coordinator to ensure daily site compliance and provide support across the team. You will manage client care journeys, oversee scheduling back-up, and promote high-quality in-home care with a positive, professional approach.

The role offers a supportive team, ongoing training, and opportunities to develop within a premium homecare provider. Driving license required for field duties.