Care Compliance Coordinator

Right at Home UK; Great Dunmow; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Holiday entitlement (20 days + BH)

Private pension

Blue light card

Award-winning training

Ongoing learning & support

Career development opportunities

Job summary

Right at Home UK is seeking a Care Compliance Coordinator to join our Stevenage, Bishop’s Stortford & Braintree team. You will help manage daily compliance across the site, ensuring high standards for clients and staff, and supporting the care team in delivering person-centred homecare.

The role is 35 hours per week, Mon-Fri 9am-5pm, based at Dunmow Office. You should be highly organised, personable, and able to stay calm under pressure while delivering exceptional service.

Qualifications

• Experience in a customer service setting is essential.
• Previous domiciliary care experience is essential.
• Proactive with scheduling systems and reporting.
• Relevant Health & Social Care qualifications are desirable.

Responsibilities

• Accountable to Care Manager for day-to-day Client and Staff compliance.
• Ensure outstanding compliance and aim for Outstanding.
• Observe staff in the field & provide written feedback.
• Oversee Client journey from in-home assessment to care planning.
• Ensure high-quality care services to clients in their own homes.
• Back-up for scheduling, ensuring it is carried out efficiently.
• Apply company policies, procedures and training; stay updated.
• Hold the Out of Hours phone on rotation and manage emergencies.
• Effectively manage Care Assistant expectations with clear communication.
• Report weekly on Compliance KPIs.

Skills

Customer service

Communication

Interpersonal skills

MS Office

Organised

On-call flexibility

Team collaboration

Education

Health & Social Care qualification

Tools

Scheduling/HR/recording system

Job description

Right at Home Stevenage, Bishop’s Stortford & Braintree – CareComplianceCoordinator

Location: Dunmow Office

Salary: £27,000 + bonus + ~£1,000 on‑call allowance

Hours per week: 35 hours, Monday to Friday 9am-5pm

Are you looking to join a family-feel team that really values and appreciates their workforce?

Are you looking for an opportunity to grow and develop in a high-quality homecare business?

Right at Home Stevenage,Bishop’s Stortford & Braintree are an award-winning provider of premium quality care. We are looking for a Care Compliance Coordinator to join our growing team.

We offer:

• £27,000
• 20 days’ holiday + bank holidays
• Private Pension
• Blue light card
• Award winning training and ongoing support
• Ongoing learning and guidance from an experienced supportive team who will help you grow your skills and confidence within the role
• Be part of a passionate team of care professionals
• Any many more…

As a Care Compliance Coordinator for Right at Home Stevenage, Bishop’s Stortford & Braintree you will play an integral part in managing the daily Compliance of our site. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.

Main duties and responsibilities:

• To be accountable to the Care Manager for the smooth running of day-to-day Client and Staff compliance
• Ensure outstanding compliance across the business and to support the business in achieving a minimum of Good, aiming for Outstanding
• Observe staff in the field on a regular basis & provide written feedback on performance, embedding good practice and identifying areas for improvement.
• Oversee the Client journey from the point of in-home assessment through to creation of care planning
• Ensure the provision of high-quality care services to vulnerable people living in their own home
• To act as a back-up for scheduling, ensuring it is carried out efficiently and in line with company practice
• Ensure consistent application of company policies, procedures and approved practice; and to promote the aims of the business. Including being up to date with your own training.
• To hold the Out of Hours phone on a rotation basis and manage out of hours emergencies
• Effectively manage Care Assistant expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship.
• Report weekly on Compliance KPIs

Qualifications and Experience

• Experience in a customer service setting, building up relationships – Essential
• Previous Domiciliary Care experience – Essential
• Use of a scheduling / HR / recording system – Desirable
• Relevant qualifications, such as Health & Social Care – Desirable

Skills and Attributes:

• Has the desire to make a real difference and greatly improve an already well-established business
• Excellent customer service, communication and interpersonal skills
• Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
• Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours
• Extremely well organised, excellent planning and prioritising ability with high attention to detail
• Ability to establish and maintain effective professional working relationships
• Strong administration skills and ability to manage multiple work loads

If you have experience as a Care Coordinator, Care Scheduler, Care Administrator or Field Care Supervisor we would love to hear from you. However, if you do not have experience, we provide full training and encourage candidates from all sectors to apply, for example: retail management, hospitality staffing or, airline scheduling. This could be your new career, with the full support and training. Anything is possible if you put your head and heart into it.

Must hold a full and valid UK or EU/EEA driving license and have access to own vehicle.

Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics