Experienced Care Coordinator

Luxury Living Homecare; Greater London; On-site; GBP 22,500 - 27,500; Full time

Benefits offered by this job

Bonus scheme

Award-winning training

Support with work-life balance

Career progression

Team learning and development

Job summary

Luxury Living Homecare is seeking an experienced Care Coordinator to join our growing team in Golders Green. You will manage daily client and care assistant communications, schedule care, and ensure high-quality service for clients in their homes.

The role requires excellent customer service and strong organizational skills, with on-site work and opportunities for training, bonuses, and career progression. Full training and ongoing support are provided.

Qualifications

• Experience in a customer service setting, building up relationships – Essential.
• Use of a scheduling / HR/recording system – Desirable
• Relevant qualification, such as Business Studies or Social Care – Desirable
• Previous Domiciliary Care experience – Desirable

Responsibilities

• Be accountable to the Registered Manager for the smooth running of day-to-day Client/Care Assistant communication.
• Ensure compliance across the business and support achieving a minimum of Good CQC rating.
• Manage scheduling to maximise time with clients and travel time.
• Apply company policies and keep CPD/training records up to date.
• Answer telephone inquiries promptly and professionally.
• Record inquiries promptly with sufficient details.
• Communicate changes to Client or Care Assistant needs quickly and accurately.
• Log complaints and feedback using the correct procedure.
• Provide high-quality care services to clients in their homes.
• Highlight recruitment needs with management for safe delivery of care.
• Maintain clear communication and positive working relationships with Care Assistants.
• Record new Care Assistants and Clients in the system promptly.
• Report weekly on recruitment, rota gaps, and risks to the Registered Manager.

Skills

Customer service

Communication

MS Office

Scheduling/HR system

On-call flexibility

Education

Business Studies or Social Care

Domiciliary Care experience

Tools

Scheduling/HR system

Job description

We are looking for an experienced Care Coordinator to join our growing team.

We Offer

• Competitive Salary – up to £25,000 (depending on experience)
• Monthly and Yearly Bonus Scheme
• Award-winning training with access to online and in-person training courses
• Ongoing support with your work-life balance is a priority.
• Opportunity to learn from other Care Coordinators across our network.
• Be part of a passionate team of care professionals
• Progression opportunities through our extensive career pathway

As a Care Coordinator for Luxury Living Homecare, you will play an integral part in managing the daily communications and care scheduling of our site. You must be extremely personable as you will be working with the entire team to make sure all our valued Client's needs are met. This role is extremely fast-paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.

Main Duties And Responsibilities

• To be accountable to the Registered Manager for the smooth running of day-to-day Client/ Care Assistant communication
• Ensure outstanding compliance across the business and support the business in achieving a minimum of "Good" CQC rating.
• To ensure the scheduling is carried out efficiently enabling the Care Assistants to spend the allocated care time with each Client and to allow for travel time.
• Ensure consistent application of company policies, procedures, and approved practice; and promote the aims of the business. Including being up to date with your training and CPD records
• To answer the telephone promptly and professionally, dealing with any inquiries or queries
• Ensure inquiries are recorded promptly and accurately with sufficient details.
• Ensure any changes to Client or Care Assistant needs and availability, are communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places.
• Ensure complaints and Care Assistant feedback and inquiries are logged promptly and accurately using the correct procedure.
• Ensure the provision of high-quality care services to vulnerable people living in their own homes.
• Work closely with management to highlight recruitment needs to allow for consistent, safe delivery of care.
• Effectively manage Care Assistant expectations by always maintaining clear lines of communication and building a strong and positive working relationship.
• To record all new Care Assistants and Clients on the system as soon as they are received.
• Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability, and concerns to the Registered Manager and Owner
• To identify and match the most suitable Care Assistants for each package.
• To produce consistent, fortnightly rosters and provide Care Assistants and Clients with rotas promptly.
• Accurately monitor and record Care Assistant holidays, sickness, and absences.
• Attend Care Visits in Emergencies

Qualifications And Experience

• Experience in a customer service setting, building up relationships – Essential.
• Use of a scheduling / HR/recording system – Desirable
• Relevant qualification, such as Business Studies or Social Care – Desirable
• Previous Domiciliary Care experience – Desirable

Skills And Attributes

• Has the desire to make a real difference and greatly improve an already well-established business.
• Excellent customer service, communication, and interpersonal skills
• Good computer skills including proficient use of MS Office, the ability to produce reports, and good computer systems knowledge.
• Self-motivated and flexible, with a willingness to participate in an on-call system for out-of-office hours.
• Extremely well organized, excellent planning and prioritizing ability with high attention to detail
• Ability to establish and maintain effective professional working relationships.
• Strong administration skills and ability to manage multiple workloads.

Please note, that this is not a remote role, you will be required to work in our office in Golders Green.

This could be your new career, with full support and training. Anything is possible if you put your head and heart into it.

Must hold a full and valid UK or EU/EEA driving license and have access to own vehicle. Luxury Living Homecare is an equal opportunities employer, and we are determined to ensure that no job applicant receives less favorable treatment on the grounds of personal or protected characteristics.