Care Co-ordinator

Nimbuscare Ltd; York and North Yorkshire; On-site; GBP 24,000 - 34,000; Full time

Job summary

Nimbuscare Ltd is seeking a dedicated Care Co-ordinator to join the York Frailty Hub. You will be part of a multidisciplinary team supporting vulnerable and frail individuals in the community, acting as the first point of contact for patients and clinicians.

You will coordinate appointments, update clinical rotas, liaise with health and care services, and manage essential documents using SystmOne. The position offers flexible hours and opportunities to develop across disciplines in a supportive

Qualifications

• Strong communication and prioritisation skills.
• Flexible, person-centred approach.
• Confidence in working with IT systems and handling sensitive information.
• Enthusiasm to learn and develop across different disciplines.

Responsibilities

• Act as first point of contact for patients, families, external agencies and healthcare professionals, handling enquiries professionally and following through to resolution.
• Maintain accurate patient records, retrieve clinical information and manage appointments using SystmOne and other clinical systems.
• Provide effective administrative support to the Frailty Hub team with clear, timely communication and task completion.
• Maintain patient confidentiality and adhere to Nimbuscare policies and training requirements.
• Work flexibly, independently and as part of a team to support the Frailty Hub operations.

Skills

Strong communication

Prioritisation

Flexible approach

IT systems proficiency

Handling sensitive information

Tools

SystmOne

Job description

Join Our Team at the York Frailty Hub Become a Care Co-ordinator Are you passionate about helping people and ready to make a real difference in your community? We are expanding our Care Co-ordinator team at Nimbuscare and looking for someone just like you motivated, compassionate, and ready to take on a rewarding challenge.

Responsibilities

• As a Care Co-ordinator, you will be at the heart of our multidisciplinary team, providing essential support to vulnerable and frail individuals in our community. You will be:
• A first point of contact for patients and clinicians via phone
• Coordinating appointments and updating clinical rotas
• Liaising with multiple health and care services
• Managing and processing essential documents and data
• Supporting the smooth operation of the Frailty Hub

What we are looking for

• Strong communication and prioritisation skills
• A flexible, person-centred approach
• Confidence in working with IT systems and handling sensitive information
• Enthusiasm to learn and develop across different disciplines

Why join us

• Be part of a friendly, supportive, and growing team
• Gain exposure to a wide range of healthcare and social care services
• Opportunities for professional development and career progression
• Enjoy flexible working hours, including set weekend shifts

If you are looking for a meaningful role where every day makes a difference, we would be delighted to hear from you.

Additional responsibilities

• Act as the first point of contact for patients, families, external agencies, and healthcare professionals, handling enquiries professionally and following them through to resolution.
• Maintain accurate patient records, retrieve clinical information and manage appointments using SystmOne and other clinical systems.
• Provide effective administrative support to the Frailty Hub team, ensuring clear, timely communication and completion of assigned tasks.
• Maintain patient confidentiality and adhere to all Nimbuscare policies, procedures, protocols, and training requirements.
• Work flexibly, both independently and as part of a team, undertaking additional duties as required to support the efficient running of the Frailty Hub.

Please see attached the job description for a full list of duties and responsibilities.

Who are we?

Nimbuscare is a not-for-profit, socially driven organisation within the NHS family. We're collaborative, agile and innovative at our core, working with partners across the system to remove complexity, inspire trust and create person-centred solutions that make healthcare better for everyone.

What we do?

We work towards making a complex system simpler. Creating better, more seamless care closer to home.

How we do it?

By collaborating closely with GP Members, Patient Safety Partners and wider health and care organisations, combining shared insight and expertise to improve outcomes for local people.