Care Centre Operations Lead

Dignity Group; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Training and development

Uniform provided

30–33 days annual leave

Company pension

Employee assistance programme

Life assurance

Annual bonus

Job summary

We’re seeking a Care Centre Lead at our Walthamstow-based branch to oversee day-to-day operations and lead a back-of-house team including FSOs, Embalmers, and Shift Supervisors, ensuring dignified, high-quality care for the deceased. You’ll drive regulatory compliance, coach staff, manage diary planning, fleet use and stock control, and be the key contact in the absence of management.

This is a full-time, permanent role with great development opportunities.

Qualifications

• Proven leadership experience in a service-led or logistics environment.
• Strong people management and operational skills under pressure.
• Commitment to dignified care and professional service.
• Knowledge of regulatory compliance and health & safety standards.
• Excellent communication and flexible, solutions-focused mindset.
• Hold a Full UK Driving Licence (essential).
• Willing to work out-of-hours when required.

Responsibilities

• Oversee daily operations and resource allocation within the Care Centre.
• Lead and support a team including FSOs, Embalmers, and Shift Supervisors.
• Ensure dignified care of the deceased and timely service delivery.
• Maintain a safe, compliant, and efficient working environment.
• Drive operational excellence through cost control and logistics coordination.
• Foster a culture of accountability, professionalism, and continuous improvement.
• Collaborate with Front of House and Service Delivery teams.
• Support out-of-hours deceased collections when required.
• Monitor and ensure adherence to regulatory, health & safety, and company standards.
• Lead regular audits and quality checks to maintain service excellence.

Skills

Leadership

People management

Regulatory compliance

Health & safety

Communication

Flexibility

UK Driving Licence

Job description

We’re seeking a Care Centre Lead at our Walthamstow-based branch to oversee day-to-day operations and lead a back-of-house team including FSOs, Embalmers, and Shift Supervisors, ensuring dignified, high-quality care for the deceased. You’ll drive regulatory compliance, coach staff, manage diary planning, fleet use and stock control, and be the key contact in the absence of management.

This is a full-time, permanent role with great development opportunities.