Lead, Bereavement Service Delivery

Dignity Group; Huddersfield; On-site; GBP 28,000 - 39,000; Full time

Benefits offered by this job

Uniform and equipment provided

Company pension

Life assurance

30-33 days annual leave

Job summary

Dignity Group in Huddersfield is seeking a Service Delivery Lead to oversee the end-to-end care journey of the deceased, ensuring every step is carried out with dignity, precision, and respect. You will coordinate logistics, support colleagues, and drive operational excellence within the care centre and funeral process.

This role requires leadership of a dedicated team, and a willingness to work flexibly including weekends and on-call duties.

Qualifications

• Caring and sensitive approach to families while upholding dignity.
• Experience in resource planning or fleet management is advantageous.
• Strong multitasking and prioritization abilities.
• Full UK Driving Licence is essential.

Responsibilities

• Coordinate the safe and respectful transfer of the deceased into our care from their place of death.
• Oversee their care within the care centre, including preparation, dressing, or embalming based on family requests.
• Facilitate movement to the chapel of rest for viewing when requested by bereaved families.
• Lead the team in ceremonial duties on the day of the funeral, including the careful and dignified handling of the deceased during their final journey.
• Manage the care centre efficiently, optimising team organisation and scheduling to reduce costs.
• Inspire, mentor, and manage your team to maintain the highest service standards and continuously improve.
• Ensure vehicles and resources are managed effectively for seamless operations.
• Monitor key performance indicators and use insights to enhance service delivery.

Skills

Leadership

Resource planning

Fleet management

Multitasking

Driving licence

Flexibility

Job description

Dignity Group in Huddersfield is seeking a Service Delivery Lead to oversee the end-to-end care journey of the deceased, ensuring every step is carried out with dignity, precision, and respect. You will coordinate logistics, support colleagues, and drive operational excellence within the care centre and funeral process.

This role requires leadership of a dedicated team, and a willingness to work flexibly including weekends and on-call duties.