Care and Training Practitioner

Helping Hands Homecare; Swansea; On-site; GBP 11,925 - 14,575; Full time

Job summary

Helping Hands is seeking a Care and Training Practitioner in Swansea to shape exceptional care and onboarding journeys for new carers. You’ll coach, guide and uplift the team while ensuring quality, compliance and strong customer relationships.

The role combines hands-on training, audits, risk assessments and on-call support, offering a meaningful career path in a supportive, purpose-driven culture.

Qualifications

• Experience as a Care Assistant and a desire to progress to a training role.
• Full, clean UK driving licence and access to a roadworthy vehicle.
• Strong communication skills and an encouraging, people-first approach.
• Keen eye for detail and commitment to compliance and quality standards.
• Willingness to lead by example and support growth of the team.

Responsibilities

• Train, mentor and support new carers to deliver extraordinary care.
• Assist branch with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards.
• Visit customers to review care plans and ensure safety and person-centredness.
• Carry out risk assessments with professionalism and clarity.
• Support on-call duties as part of the branch rota.

Skills

Care experience

Coaching

Communication skills

Attention to detail

Leadership

Job description

Care and Training Practitioner

Department: West 3

Employment Type: Full Time

Location: Swansea

Compensation: £13,250 / year

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes they love. Join us, and you’ll be part of a supportive, ambitious community where your work truly matters, and your growth is genuinely valued.

As a Care and Training Practitioner with Helping Hands, you’ll play a vital role in shaping exceptional care, supporting new carers from their very first interview through to their full onboarding journey. You’ll coach, guide and uplift your team while helping the branch maintain quality, compliance and meaningful relationships with customers. It’s a role full of purpose, variety and real impact.

What you’ll do

• Train, mentor and support new carers so they feel confident, capable and ready to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across your care team.
• Visit customers to review care plans, ensuring they remain accurate, safe and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on-call duties in line with the branch rota.

What you’ll bring

• Experience as a Care Assistant and a desire to take the next step in your career.
• A full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive, encouraging approach to working with others.
• A keen eye for detail and confidence in maintaining compliance and quality standards.
• A people‑first mindset – calm, kind and ready to lead by example.