Car Seller Experience Specialist

United States Digital Space LLC; Brighton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Equity scheme

25 days holiday

Sea-front office

Bi-weekly massages

Free snacks

Private medical insurance

Life assurance

Pension scheme (5% company)

Job summary

Motorway in Brighton is hiring a Customer Experience Specialist to guide car sellers and dealers through their online selling journey. You will manage post-sale inquiries across channels and help negotiations with dealers, ensuring a smooth, trust-filled experience.

Two functions include Seller Support and Sales Completion. The role emphasizes problem solving, data accuracy in CRM, and a customer-centric mindset, with a competitive package and comprehensive benefits.

Qualifications

• Genuine enjoyment helping people and building rapport.
• Strong communicator across phone, email, or chat.
• Detail-oriented and take pride in your work.
• Quick learner with problem-solving mindset.
• Thrives in a collaborative environment.

Responsibilities

• Building genuine connections: Chatting with car sellers and dealers, answering their questions, and building trust.
• Finding creative solutions: Using your initiative and problem-solving skills to tackle any challenges.
• Mastering our systems: Becoming a whiz with our CRM systems, ensuring data accuracy and efficiency.
• Putting customers first: Always championing the customer and looking for ways to make their experience even better.

Skills

Natural communicator

Detail-oriented

Quick learner

Collaborative

Tools

CRM systems

Job description

Motorway in Brighton is hiring a Customer Experience Specialist to guide car sellers and dealers through their online selling journey. You will manage post-sale inquiries across channels and help negotiations with dealers, ensuring a smooth, trust-filled experience.

Two functions include Seller Support and Sales Completion. The role emphasizes problem solving, data accuracy in CRM, and a customer-centric mindset, with a competitive package and comprehensive benefits.