Customer Experience Specialist - Hybrid & Equity

Motorway; Brighton; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Sea-front office location

Bi-weekly massages

Free snacks

Stock options

Pension scheme

Private medical insurance (BUPA)

Cycle to work scheme

Volunteering day

Job summary

Motorway is seeking a Customer Experience Specialist to join our fast-growing scale-up on the Brighton coast. You’ll be the friendly voice guiding customers—buyers and sellers—through a smooth journey on our AI-enhanced platform, helping them secure the best deals while using modern tech to streamline interactions.

Open to talented individuals who communicate well, build rapport quickly, and thrive in a collaborative environment.

Qualifications

• You genuinely enjoy helping people and have a knack for building rapport.
• You're a natural communicator, whether it's on the phone, via email, or through chat.
• You're detail-oriented and take pride in your work.
• You're a quick learner and enjoy solving problems.
• You thrive in a collaborative environment.

Responsibilities

• Building genuine connections: Chatting with car sellers and dealers, answering their questions, and building trust.
• Finding creative solutions: Using your initiative and problem-solving skills to tackle any challenges.
• Mastering our systems: Becoming a whiz with our CRM systems, ensuring data accuracy and efficiency.
• Putting customers first: Always championing the customer and looking for ways to make their experience even better.

Skills

Building rapport

Communication

Problem solving

Collaboration

Attention to detail

Job description

Motorway is seeking a Customer Experience Specialist to join our fast-growing scale-up on the Brighton coast. You’ll be the friendly voice guiding customers—buyers and sellers—through a smooth journey on our AI-enhanced platform, helping them secure the best deals while using modern tech to streamline interactions.

Open to talented individuals who communicate well, build rapport quickly, and thrive in a collaborative environment.