AI-Powered Customer Experience & Sales Specialist

Motorway; Brighton; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Equity scheme

25 days holiday

Sea-front office with bi-weekly masses

Private medical insurance via BUPA

Life assurance

Pension scheme (5% contribute)

Enhanced family leave (26 weeks)

24/7 Employee Assistance Programme

EV leasing scheme

Cycle to work scheme

Nursery salary sacrifice scheme

1 paid volunteering day a year

Job summary

Motorway is seeking a Customer Experience Specialist to join our Brighton-based on-site team. You will be the friendly voice guiding customers—sellers and dealers—through post-sale inquiries, cancellations, and post-auction negotiations, ensuring a smooth journey on our AI-powered platform.

Two roles exist: Seller Support Specialist and Sales Completion Specialist. We value quick learners, collaboration, and a proactive approach to solving problems, with a comprehensive benefits package and a

Qualifications

• You genuinely enjoy helping people and have a knack for building rapport.
• You're a natural communicator, whether it's on the phone, via email, or through chat.
• You're detail-oriented and take pride in your work.

Responsibilities

• Building genuine connections: Chatting with car sellers and dealers, answering their questions, and building trust.
• Finding creative solutions: Using your initiative and problem-solving skills to tackle any challenges.
• Mastering our systems: Becoming a whiz with our CRM systems, ensuring data accuracy and efficiency.
• Putting customers first: Always championing the customer and looking for ways to make their experience even better.

Skills

Communication skills

Empathy

Problem-solving

Team player

Tools

CRM systems

Job description

Motorway is seeking a Customer Experience Specialist to join our Brighton-based on-site team. You will be the friendly voice guiding customers—sellers and dealers—through post-sale inquiries, cancellations, and post-auction negotiations, ensuring a smooth journey on our AI-powered platform.

Two roles exist: Seller Support Specialist and Sales Completion Specialist. We value quick learners, collaboration, and a proactive approach to solving problems, with a comprehensive benefits package and a