Car Parts Advisor — Stock & Customer Care Pro

Sytner Group; Brentford; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement – 33 days

Industry-leading Maternity, Paternity

Adoption Pay

Career Development

Recognition of Long Service every 5 y

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / comm

Job summary

West London Audi, part of the Sytner Group, is seeking a motivated Parts Advisor to join our team. You will assist customers with parts identification, search and sourcing, manage stock, and support colleagues to maintain excellent service.

The role involves handling orders, selling parts, and communicating with customers face-to-face and over the phone, with weekend shifts to ensure high standards of customer care.

Qualifications

• Experience in a similar role within the motor industry.
• High level of organisation and attention to detail.
• Excellent communication and customer-facing skills.
• Ability to give best advice on products and services.

Responsibilities

• Maintain and manage the parts stock room and stock levels.
• Order and source a wide range of vehicle parts and accessories.
• Assist customers with parts identification, searches and sourcing.
• Communicate with customers and suppliers to fulfil requests.
• Support colleagues to deliver prompt, high-quality service.

Skills

IT literacy

Communication skills

Customer-facing experience

Job description

West London Audi, part of the Sytner Group, is seeking a motivated Parts Advisor to join our team. You will assist customers with parts identification, search and sourcing, manage stock, and support colleagues to maintain excellent service.

The role involves handling orders, selling parts, and communicating with customers face-to-face and over the phone, with weekend shifts to ensure high standards of customer care.