Audi Parts Advisor

Sytner Group Limited; Brentford; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement - 33 days

Industry-leading Maternity, Paternity,

Career Development

Recognition of Long Service every 5 yr

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / commu"

Job summary

Sytner Group Limited is seeking a motivated Parts Advisor for our West London Audi site. You will identify, source and advise on parts, while maintaining stock levels and supporting customers in person and by phone.

The role requires strong communication, IT literacy and excellent organisational skills, with a weekend-friendly pattern and a focus on delivering top-tier customer service.

Qualifications

• Experience in a similar role within the motor industry.
• IT literate and comfortable with basic systems.
• Excellent communication and customer-facing experience.

Responsibilities

• Identify, search for, and source parts for customers and suppliers.
• Maintain and manage the parts stock room and stock levels, including ordering and selling parts and accessories.
• Assist customers face to face and over the phone with parts identification and advice.
• Support weekend/ flexible pattern shifts to ensure high service levels.

Skills

Customer service

IT literate

Organised

Attention to detail

Communication skills

Job description

Sytner Group is looking for a motivated and committed Parts Advisor to join our team at West London Audi.
As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.
You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.
Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Ideally, you will have experience in a similar role within the motor industry and be IT literate.
High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.
We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement - 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please .
Unsure? Read on...
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.